Ricardo J. Zaragoza
Temecula,California
Summary
Versatile professional with experience in operations management, project coordination, sales, and customer service. Proficient in Microsoft Office, with strong communication and organizational skills. Proven track record in project planning, document control, and record keeping. Bilingual in English and Spanish, with hands-on experience in service administration and client-facing roles. Dedicated to enhancing business efficiency, delivering exceptional service, and supporting team success.
Overview
23
23
years of professional experience
Work History
Service Administrator
Alex’s Home Repair & Landscaping
Los Angeles, California
03.2019 - 07.2025
- Customer Relations: Maintained regular communication with customers and subcontractors to ensure efficient and high-quality service repairs.
- Service Contract Administrator: Managed large service contracts, including invoicing, reporting, and ensuring timely project execution.
- Project Involvement: Worked on various construction projects, including demolition, painting, flooring, plumbing, electrical, drywall installation, sprinklers system set up, and framing.
- Estimates & Planning: Generated accurate material and labor estimated to ensure cost-effective project execution.
Project Coordinator
ICI Architectural Millwork Inc
Paramount, California
08.2021 - 06.2024
- Front Desk & Client Relations: Greet visitors, handled multi-incoming calls, and coordinated communication with clients, vendors, and project managers.
- Document & Contract Management: Review contractor and sub-contractor contracts, invoices, change orders, and material receipts, ensuring accuracy and compliance of millwork installations.
- Project Coordination & Cost Savings: Coordinated between contractors and management staff to ensure project timelines were met, and negotiated vendor prices, reducing expenses by 15%.
- Administrative Support: Performed accurate data entry for employee records, including time sheets and schedule adjustments. Managed employee work schedules and processed time modifications to ensure proper payroll documentation. Prepared and submitted certified payroll reports in compliance with Davis Bacon Act prevailing wage requirements.
Sales Representative
Wenger Furniture & Appliances
Los Angeles, California
05.2020 - 08.2021
- Customer Interaction: Greeted customers promptly, assessed their needs, and provided tailored product recommendations.
- Product Expertise: Utilized research and customer preferences to suggest the best furniture and appliance options, driving customer satisfaction. Developed and delivered engaging sales presentations to convey product benefits.
- Sales and Transactions: Closed daily sales transactions by leveraging strong product knowledge and customer service skills.
Management Assistant II
Cedars-Sinai Medical Center
Los Angeles, California
10.2002 - 03.2019
- Resident & Visitor Support: Welcomed medicine residents, faculty, and visitors to our office while providing timely assistance.
- Administrative & Event Coordination: Coordinated catering for approximately 250 medical residents/fellows attending our monthly GME Lecture meeting, while securing a conference room, distributing informational materials, and managing attendance records. Assisted with coordination and administration of annual orientation and graduation events.
- Program & Recruitment Management: Assisted in residency recruitment by processing applications, maintaining candidate files, and supporting HR with confidential documentation through the year.
- Process Improvement & Budget Support: Participated in budget reviews and financial processes, and coordinated travel reimbursements. Implemented a digital system that reduced paper usage by 30%.
Education
Los Angeles Community College
Los Angeles01-1998
High School Diploma -
Francisco Bravo Medical Magnet High School
Los Angeles01-1996
Skills
- Administrative Services
- Project Management and Execution
- Organizational Skills
- Attention to Detail
- Teamwork
- Problem solving
- Self motivation
Awards
- Cedars-Sinai Standing Ovation for Quality Service Award, 2015
- Eagle Scout Award, 1996
Affiliations
- Golfing
- Camping
- Hiking
- Fishing
References
References available upon request.
Timeline
Project Coordinator
ICI Architectural Millwork Inc
08.2021 - 06.2024
Sales Representative
Wenger Furniture & Appliances
05.2020 - 08.2021
Service Administrator
Alex’s Home Repair & Landscaping
03.2019 - 07.2025
Management Assistant II
Cedars-Sinai Medical Center
10.2002 - 03.2019
Los Angeles Community College
High School Diploma -
Francisco Bravo Medical Magnet High School