Ricardo Kirkland
Lake Worth,FL
Summary
Dynamic Reliability Technician with proven expertise at Jamaica Public Service, excelling in engineering interpretation and team leadership. Enhanced field technician productivity by 90% through effective task delegation. Adept at problem-solving and maintaining safety protocols, delivering exceptional customer service while optimizing production processes.
Overview
2026
2026
years of professional experience
Work History
Certified Roofing Contractor
Debecco Properties
Port Charlotte, FL
2022 - Current
- Installed roofing materials according to specifications and safety guidelines.
- Conducted inspections to identify roof damage and recommend repairs.
- Ensured compliance with safety regulations while executing roofing tasks.
- Installed asphalt shingles, metal roofs, and other types of roofing products.
- Communicated regularly with clients about progress updates throughout the duration of each project.
- Planned, organized and oversaw daily activities of multiple production crews.
- Ensured that all necessary permits were obtained prior to beginning any project.
Reliability Technician
Jamaica Public Service
Port Antonio, Jamaica
07.2018 - 08.2022
- Created or interpreted engineering drawings, schematic diagrams or blueprints.
- Planned work assignments according to worker performance, machine capacity or anticipated delays.
- Implemented programs to address production, materials or safety problems.
- Assisted engineers in developing, building or testing prototypes or new products.
- Studied operations to establish standard production rate or improve efficiency.
Field Service Supervisor
Jamaica Public Service
Port Antonio, Jamaica
12.2015 - 06.2018
- Observed field safety protocols to prevent injuries and accidents.
- Coordinated installation and technical support of meter equipment.
- Traveled to 20 field locations per month to evaluate equipment and performance.
- Mentored and trained new employees on processes, flow, and safety procedures.
- Handled telephone support calls to determine issues and provide solutions.
- Managed a team of 10 service technicians in installation projects.
- Increased productivity of field technicians by 90% by accurately delegating tasks to over 18 employees.
Field Service Technician
Jamaica Public Service
Port Antonio, Jamaica
04.2013 - 12.2015
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Analyzed equipment data to isolate and diagnose faults.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Documented repair methods and maintenance processes to improve support analysis.
Customer Service Representative
Jamaica Public Service
Port Antonio, Jamaica
06.2008 - 04.2013
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
Licensed Community Association Manager - DPBR-CAM64850
Gold Coast Schools
Florida 09-2025
Certified Roofing Contractor - DPBR - CRC1333295
Gold Coast Schools
Florida 02-2023
Certification in Project Management - Project Management
University of the West Indies
Jamaica, IA05.2015
Supervisory Management
University of The West Indies Jamaica, IA,
Jamaica 05-2014
Bachelor of Science - Financial Management & Accounting
College of Agriculture, Science And Education
Port Antonio, Jamaica11.2008
Associate of Science - Business Administration
Moneague College
St Ann, Jamaica06.2001
Skills
- Pressure management
- Adaptability
- Organizational skills
- Customer service and support
- Technical assistance
- Team leadership
- Safety protocols
- Engineering interpretation
- Production optimization
- Communication proficiency
- Problem-solving
Languages
English, Fluent
Timeline
Reliability Technician
Jamaica Public Service
07.2018 - 08.2022
Field Service Supervisor
Jamaica Public Service
12.2015 - 06.2018
Field Service Technician
Jamaica Public Service
04.2013 - 12.2015
Customer Service Representative
Jamaica Public Service
06.2008 - 04.2013
Certified Roofing Contractor
Debecco Properties
2022 - Current
Licensed Community Association Manager - DPBR-CAM64850
Gold Coast Schools
Certified Roofing Contractor - DPBR - CRC1333295
Gold Coast Schools
Certification in Project Management - Project Management
University of the West Indies
Supervisory Management
University of The West Indies Jamaica, IA,
Bachelor of Science - Financial Management & Accounting
College of Agriculture, Science And Education
Associate of Science - Business Administration
Moneague College