Team-oriented Operations Support Specialist with 2 years of experience delivering operational analysis and technical and administrative support. Self driven to solving problems and meeting both complicated and mundane operational needs with creative and team-oriented critical thinking.
Overview
10
10
years of professional experience
Work History
Operations Support Specialist
ATI Physical Therapy
Addison, TX
07.2022 - Current
Maintained a clean, safe and organized therapy environment.
Performed administrative duties such as scheduling appointments, maintaining records, and ordering supplies.
Utilized computer system to update records with insurance cards, credit card numbers and personal information.
Provide direct patient care and support as allowable by state statutes and under the direct supervision of and prescription by a licensed clinician. This includes safely setting up and adjusting exercise equipment, instructing, and monitoring exercise performance, helping provide prescribed home exercise programs, and assisting with set up/delivery of therapeutic modalities as prescribed and appropriate.
Effectively onboard new patients presenting for their first visit, including review of the relevant paperwork, verified benefits, completion of medical forms, and patient outcomes tools.
Music Director
San Francisco de Asis Episcopal Church
Dallas, TX
08.2018 - Current
Holding auditions and assigning compositions according to the musicians/singers musical abilities.
Assessing rhythm, voices, tones, and skills of each musician/singer.
Develop and implement musical programs for community events.
Providing a wide verity of vocal and instrumental demonstrations.
Scheduling staff meetings and practices.
Selecting music weekly.
Provided technical direction during live performances.
Organized audio and visual equipment for studio and stage use.
Maintained accurate records of all music production activities.
Ordered sheet music and supplies related to music program.
Recruited and trained singers for performances.
Crew Member
JR Remodeling
Mesquite, TX
04.2017 - 01.2020
Inspected completed installations for quality assurance purposes prior to final inspection by supervisor or client.
Communicated effectively with clients to answer questions or provide updates on progress of project.
Provided assistance in troubleshooting issues that arose during remodeling process.
Followed all safety protocols while working onsite.
Performed demanding physical work over extended periods and modeled positive attitude.
Crew Member
PR&L Contractor
Garland, TX
02.2014 - 01.2016
Applied paint, stain or sealer to surfaces according to instructions.
Prepared surfaces prior to painting, staining or sealing them.
Installed light fixtures following safety protocols.
Assembled furniture items from flat-pack boxes.
Organized and cleaned work area and tools.
Cleaned and prepared construction sites by removing debris and possible hazards.
Promoted team efficiency by consistently picking up excess materials and tools.
Education
Bachelor of Science - Kinesiology Physical Therapy track
Texas Woman's University
Denton, TX
Associate of Arts -
DCCCD Eastfield Community College
Mesquite, TX
High School Diploma -
South Garland High School
Garland, TX
Skills
Workflow Streamlining
Bilingual
Multitasker
Customer Engagement
Reporting and documentation
Scheduling
Information Security Protocols
Active Listening
Task Prioritization
Problem-solving abilities
Relationship Building
Time Management
Adaptability and Flexibility
Problem-Solving
Reliability
Attention to Detail
Teamwork and Collaboration
Analytical Thinking
Experience in leadership
Languages
Spanish
Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Operations Support Specialist
ATI Physical Therapy
07.2022 - Current
Music Director
San Francisco de Asis Episcopal Church
08.2018 - Current
Crew Member
JR Remodeling
04.2017 - 01.2020
Crew Member
PR&L Contractor
02.2014 - 01.2016
Bachelor of Science - Kinesiology Physical Therapy track