Ricardo Latchman
Toronto,ON
Summary
Experienced and results-oriented store manager with 10 years of managerial expertise in wireless retail environments. Proven track record in team leadership, customer relationship management, and implementing effective sales programs to consistently exceed targets and enhance customer satisfaction. Demonstrated success in developing and executing revenue-generating sales strategies. Skilled in fostering positive employee relations, organizing inventory, and implementing visually appealing merchandising displays. Highly prepared, organized, and knowledgeable in product and store regulations.
Overview
13
13
years of professional experience
Work History
Team Member
Harvey’s
01.2012 - 12.2012
- Worked with team of 10 to help achieve daily targets
- Operated cash register for cash, check, credit card transaction with accuracy
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously with high quality service
- Worked flexible shifts to meet business needs.
Store Manager
Value Mobile
01.2014 - Current
- Recruit, train, and supervise store employees
- Provide feedback, coaching and performance evaluations of team members on regular basis
- Improve overall performance of store
- Expertise in 7 carriers Freedom, Fido, Rogers, Bell, Virgin Mobile, Lucky Mobile and chatr
- Oversee day-to-day tasks include maintaining inventory and preparing orders accordingly
- Handle customer queries, concerns, and complaints and check back with carriers to provide sound solution on different customer scenarios
- Co-ordinate with different carriers and make strategy for sales targets and maintain consistent growth
- Implemented a customer feedback program on my stores that improved customer satisfaction scores by 100% and resulted in repeated business.
Team Lead
Value Mobile
01.2017 - 01.2019
- Managed a successful store environment and a staff of 40+ employees
- Kept track of sales target and ensured compliance is followed by store employees for quality work
- Created and administered quarterly and semi-annual performance reviews
- Maintained & organized store sales records
- Ensured compliance with all health and safety regulations
- Achieved increased sales performance 10 years in a row.
Education
BUSINESS MANAGEMENT -
Durham College
Oshawa05.2019
Skills
- Sales strategy development and execution
- Team leadership and motivation
- Budget management
- Training program development and implementation
- Competitor analysis
- Relationship building and customer retention
- Promotional campaign creation and execution
- Customer feedback analysis and improvement
- Sales target achievement and growth
- Time management and prioritization
- Strong communication and presentation skills
- Analytical and problem-solving abilities
- Adaptability and flexibility in a changing market
- Teamwork and Collaboration
Volunteer Experience
Bluffs Food bank, Toronto
Timeline
Team Lead
Value Mobile
01.2017 - 01.2019
Store Manager
Value Mobile
01.2014 - Current
Team Member
Harvey’s
01.2012 - 12.2012
BUSINESS MANAGEMENT -
Durham College
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