Ricardo Lester
Upper Marlboro,MD
Summary
To obtain a position that will allow me to continue my development as a professional. As well as, a position that will provide an opportunity for me to display my skills as a hardworking, detail oriented individual. To work in a challenging environment with enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills. In turn, contributing to success in all aspects, while participating in an environment that promotes growth and excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
Planned Companies
05.2024 - Current
- Addressed guest or residents inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted all residents, guests and vendors and provided exceptional customer service.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Ensure residents are picking up and receiving packages and dry cleaning.
- Maintained front desk's concierge book to provide residents or visitors with proper up to date knowledge of the property.
Restaurant Server
Ben's Next Door
10.2022 - 11.2023
- Assisting customers by greeting and seating them to their tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items in a high volume restaurant.
- Providing great customer service and communication skills to customers.
- Record customer orders and repeat them back in a clear, understandable manner to minimize errors.
- Serving fresh food and accommodating any food needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Dealership Service Porter
Nissan of Bowie
08.2021 - 09.2022
- Greeting and assisting customers with great customer service and communication skills waiting in the service department.
- Assisting management and service department with special requests per operations or customers needs
- Performed cleaning and maintenance duties as directed.
- Supervising the parking lot to ensure cars are neatly parked and maintaining a clean environment.
- Assisting sales representatives, mechanics and customers with vehicles.
- Driving vehicles to and from the service department while abiding by policy standards.
- Cleaning vehicles, keeping keys secured, transporting vehicles from inventory to dealerships.
- Servicing vehicles and ensuring all needs are met before returning a vehicle from service repair shop.
- Driving new vehicles to customers who are buying or test driving.
Restaurant Server
Jasper's Restaurant
06.2016 - 06.2021
- Greeting customers with excellent service by escorting them to their tables.
- Presented the menus and answered any questions or concerns customers may have while taking their orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items in a high volume restaurant.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Promptly checking to ensure customers are having a great dining experience
- Prepared the bill and receipts upon customers request
- Cleaned and bussed tables after each reservation
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Ambassador/ Greeter
George Washington University Hospital
10.2019 - 11.2020
- Acted as first point of contact for visiting guests and patients.
- Greet patients and guests and assist with any questions or concerns patients or guest may have.
- Assisting with cleaning the hospital lobby.
- Assist patients and guests who are unable to help themselves by placing them into wheelchairs and transporting them throughout the hospital to designated areas for appointments.
- Provided knowledgeable information regarding where specific departments hospital layout, and events to enhance visitor experience.
- Delivering gifts and flowers to patients rooms daily.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Youth Coordinator
World View Christian Center
10.2017 - 10.2019
- Worked with the youth (ages 5-13)
- Organized and participated in enriching activities
- Served as a liaison between the organization, schools, and families.
- Created lesson plans to engage the children on a daily basis for empowerment
- Taught and participated in physical activities to encourage fitness and health.
- Assisted with after school care as a tutor and mentor.
Manager/ Delivery Driver
Americas Buffalo Wild Wings & Seafood
06.2014 - 09.2019
- Delivered food products to customers in safe, timely and accurate manner
- Helped with food preparation and planning when needed
- Kept delivery service vehicle and delivery area clean and organized while adhering to sanitation and safety in handling food and equipment.
- Assisted with all customer service needs, phone calls, and organized orders.
- Ensure all registers are audited and all cash, credit transactions are accurate.
- Trained personnel on daily operations and cash handling, and proper safety and hazardous protocol .
Education
High School Diploma - General Studies
Frederick Douglass High School
Upper Marlboro, MD06.2012
Skills
- Management experience
- Attentive
- Ability to multitask
- Exceptional communication skills
- Professionalism
- Patient
- Problem solving
- Reliable
- Leadership Skills
- Understanding
- Customer service skills
- Goal-oriented
- Food handling
- Customer service
- Leadership
- Hospitality
Certification
Driver's License
Timeline
Concierge
Planned Companies
05.2024 - Current
Restaurant Server
Ben's Next Door
10.2022 - 11.2023
Dealership Service Porter
Nissan of Bowie
08.2021 - 09.2022
Ambassador/ Greeter
George Washington University Hospital
10.2019 - 11.2020
Youth Coordinator
World View Christian Center
10.2017 - 10.2019
Restaurant Server
Jasper's Restaurant
06.2016 - 06.2021
Manager/ Delivery Driver
Americas Buffalo Wild Wings & Seafood
06.2014 - 09.2019
High School Diploma - General Studies
Frederick Douglass High School
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