Ricardo Lopes
Huntington Beach,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
8
8
years of professional experience
Work History
Owner
Bravo Epoxy Inc.
11.2015 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and developed team members to build human capital.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Marketing
Faculdade Jorge Amado
Bahia, Brazil12.2005
Skills
- Administrative Oversight
- KPI Management
- Regulatory Compliance
- Business Management
- Contract Management
- Employee Development
- Client Service
- Small Business Operations
- Team Oversight
- Relationship Building
- Technical Expertise
- Inventory Management
- Marketing Strategy
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Owner
Bravo Epoxy Inc.
11.2015 - Current
Marketing
Faculdade Jorge Amado
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