Ricardo Lopez
Personal Banker
Los Angeles,CA
Summary
Organized financial professional aiming to fulfill a Personal Banker role within a dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Overview
6
6
years of professional experience
1
1
Licensed Insurance Producer Accident and Health Agent L
Work History
Personal Banker III
Premier America Credit Union
Universal City , CA
03.2022 - Current
- Approached prospective clients through cold calling and emails to meet sales targets.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Answered customer questions and explained available services such as deposit accounts, loans, credit products
- Presented new and additional products and services to existing customers.
Personal Banker
U.S Bank Corp
Inglewood , CA
01.2019 - 04.2021
- Identified and investigated variances to financial plans and forecasts.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed vault duties to handle large deposits of up to $100,000 and distribute currency to coworkers.
Customer Service Sales Representative
CIT Bank N.A
Pasadena, CA
03.2018 - 12.2018
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Identified new targets, developed new business opportunities and presented product lines to customers.
Sales Representative
RWC Group International
Huntington Park, CA
08.2017 - 03.2018
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Completed customer contracts and warranties as part of administrative aspects of sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Security Professional
Allied Universal Security Services
Los Angeles, CA
06.2015 - 07.2017
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of up to 4 security officers and managed administrative duties, including scheduling and performance evaluations.
- Monitored property and investigated any areas of suspicion.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Education
High School Diploma -
Hollywood Senior High School
Los Angeles, CA06-2008
Skills
- Small Business Relations
- Risk Mitigation Strategies
- Cross-Selling and Upselling
- Client Acquisition and Retention
- Financial Advisement
- Loans
- Generating Referrals
Certification
- Licensed Insurance Producer
Accident and Health Agent
License No. 0L10037
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker III
Premier America Credit Union
03.2022 - Current
Personal Banker
U.S Bank Corp
01.2019 - 04.2021
Customer Service Sales Representative
CIT Bank N.A
03.2018 - 12.2018
Sales Representative
RWC Group International
08.2017 - 03.2018
Security Professional
Allied Universal Security Services
06.2015 - 07.2017
High School Diploma -
Hollywood Senior High School
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