Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ricky Lopez

San Marcos

Summary

Dynamic Office Manager at Paul’s Body and Paint with a proven track record in customer service. Very good in maintaining confidentiality and enhancing client relationships. Recognized for exceptional problem-solving skills and a commitment to quality assurance, consistently exceeding performance targets. Able to work in a fast paced environment and adapt to changing situations.

Overview

10
10
years of professional experience

Work History

Office Manager

Paul’s Body and Paint
06.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained Repair Orders, updated customers on repair statuses of their vehicle
  • Maintained communication with insurance companies to ensure timely payment and repair approvals
  • Responsible for selling repair jobs to customers looking to cover repairs out of pocket.

Customer Service Repair Technician

Mensor
06.2015 - 06.2022
  • Maintained accurate records of repairs, parts used, and time spent on each job to ensure proper billing and inventory management.
  • Continuously updated technical knowledge by attending industry training seminars and staying informed about emerging technologies.
  • Ensured seamless coordination between team members by effectively communicating project updates, priorities, and deadlines.
  • Enhanced team productivity by sharing knowledge and expertise on complex repairs with colleagues.
  • Reduced service call duration by developing efficient troubleshooting techniques for common issues.
  • Consistently met or exceeded performance targets for repair completion times, maintaining a strong track record of success.
  • Strengthened client relationships through exceptional communication skills and problem-solving abilities.
  • Delivered exceptional service quality by adhering to company policies and procedures while completing all tasks efficiently.
  • Developed an excellent reputation among clients due to consistently providing outstanding customer support throughout the repair process.
  • Maintained a clean and organized workspace that facilitated efficient execution of daily tasks.
  • Increased equipment reliability by thoroughly testing repaired devices before returning them to clients for use.
  • Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.

Education

High School Diploma -

San Marcos High School
San Marcos, TX
06-2015

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Teamwork and collaboration
  • Professional and courteous
  • Good judgment
  • Interpersonal relations
  • Goal setting
  • Negotiation and conflict resolution
  • Attention to detail
  • Installation and repair
  • Preventive Maintenance
  • Punctual and reliable
  • Flexible and adaptable
  • Problem and issue resolution
  • Quality assurance
  • Analytical thinking
  • Customer relationship management
  • Troubleshooting
  • Technical support
  • Work documentation
  • Hand tools

Languages

Spanish
Limited Working

Timeline

Office Manager

Paul’s Body and Paint
06.2023 - Current

Customer Service Repair Technician

Mensor
06.2015 - 06.2022

High School Diploma -

San Marcos High School

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