Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ricardo Lopez Jr.

Grand Prairie,TX

Summary

Dynamic and highly motivated professional with extensive experience as a Barber and Fleet Service Clerk at Envoy Airlines. Excelled in customer safety and satisfaction, achieving high client retention through exceptional service and strong verbal communication. Skilled in multitasking and safety procedures, demonstrating a quick learning ability and a commitment to excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Barber

Self Employed
01.2011 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth operations.

Fleet Service Clerk

Envoy Airlines
05.2015 - 06.2022
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
  • Documented all required information regarding cargo weight and destination.
  • Contributed to a safer work environment by enforcing compliance with company safety policies and procedures among staff members.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Towed aircraft to gates and hangars using tractors and other vehicles.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
  • Improved customer satisfaction with timely deliveries through effective route planning and scheduling adjustments.
  • Reduced vehicle downtime for repairs by conducting regular safety inspections and preventative maintenance tasks.

Busser/Wait Staff Member

Lone Star Park
03.2007 - 09.2011
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
  • Supported waitstaff in delivering prompt service, helping to manage customer queries and requests efficiently.
  • Supported team-oriented environment, assisting colleagues during high-volume periods to maintain service standards.
  • Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
  • Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
  • Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
  • Reduced wait times for seating, efficiently managing flow of guests during peak hours.
  • Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.
  • Collaborated with kitchen team to expedite food orders, ensuring hot and fresh meals were served.
  • Provided attentive service and proactively assessed guest needs.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
01-2010

Skills

  • Quick learner
  • Team collaboration
  • Customer safety
  • Verbal communication strength
  • Highly motivated self-starter
  • Cleaning and sanitation
  • Multitasking Abilities
  • Decision-making
  • Task prioritization
  • Safety procedures

Certification

  • Master Barber License - Texas Board of Cosmetology and Barbering.

Languages

Spanish
Professional Working

Timeline

Fleet Service Clerk

Envoy Airlines
05.2015 - 06.2022

Barber

Self Employed
01.2011 - Current

Busser/Wait Staff Member

Lone Star Park
03.2007 - 09.2011

High School Diploma -

Cornerstone Christian Correspondence School

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Ricardo Lopez Jr.