Ricardo Lui
Parkville
Summary
Developed leadership and customer service skills in fast-paced restaurant environment. Skilled in team management, conflict resolution, and enhancing guest experiences. Seeking to transition into new field, leveraging strong organizational and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Head Waiter
Pho Dat Thanh
02.2025 - Current
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Main Grill Cook
Chipotle
09.2024 - 01.2025
- Utilized kitchen equipment to meet temperature requirements and proper display.
- Implemented proper food safety procedures, ensuring a clean and sanitary work environment at all times.
- Prepared and portioned meats for cooking and service in a fast-paced kitchen environment.
- Handled meat preparation with attention to food safety and quality standards
Head Waiter
Nohara Ramen
02.2023 - 01.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Catering Server
Leonard's Palazzo
07.2022 - 01.2023
- Assisted in event setup and teardown, ensuring a smooth transition between functions..
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Worked with banquet manager to coordinate event set up and schedule.
- Enhanced guest experience by providing exceptional service during catered events.
After-School Tutor
Ai Plus Learning Center
01.2022 - 06.2022
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Tutored struggling, average, and advanced students in SHSAT course materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Education
High School Diploma -
CCBC
7201 Rossville Blvd, Baltimore, MD 2123702-2023
Skills
- Guest relations management
- Menu presentation
- High volume dining
- Menu memorization
Languages
Cantonese
Limited Working
Interests
- Outdoor Recreation
- Fashion and Style
- Gym Workouts
- Martial Arts
Timeline
Head Waiter
Pho Dat Thanh
02.2025 - Current
Main Grill Cook
Chipotle
09.2024 - 01.2025
Head Waiter
Nohara Ramen
02.2023 - 01.2024
Catering Server
Leonard's Palazzo
07.2022 - 01.2023
After-School Tutor
Ai Plus Learning Center
01.2022 - 06.2022
High School Diploma -
CCBC
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