Ricardo Luna Jimenez

• Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
• Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
• Provided excellent customer service by answering questions regarding deliveries or pickups.
• Ensured proper loading techniques were used to secure freight safely during transport.
• Followed company policies regarding fuel usage and vehicle maintenance.
• Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
• Checked and secured package loads before deliveries.
• Documented pickups and deliveries and submitted reports after shift.
• Sorted shipments and scheduled routes to meet company standards and time requirements.
• Quickly responded to customer inquiries to improve business relationships.
• Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
• Scanned inbound and outbound packages to sort for destination.
• Used GPS navigation to plan routes and rerouted for unexpected delays.
• Used cell phones or tablets to upload time, delivery and shipment information into company website or database.

o Answered phones, directed calls, took messages and provided information

o Filed and maintained documents, reports, payroll, faxes, business related e-mails

o Proofread documents, transcribed information, operated computers to work with documents

o Delivered packages, documents and mail for the business.

o Delegating duties for individual staff members.

o Deputizing in the absence of the management team.

o Approving time records and requests for time off.

o Identifying and evaluating employee training requirements.

o Carrying out staff appraisals, managing performance and disciplining staff.

o Monitoring Key Performance Indicators.

o Writing reports for senior management and delivering presentations.

o Contacted individuals for approval to receive information for energy savings and payday loans

o Explained services and answered questions from customers

o Obtained customer information and entered into company data systems

o Referred individuals to supervisors as requested by customers

o 100-200 inbound/outbound phone calls answered on a daily basis

o Met daily target of fifteen loan approvals