Overview
Work History
Education
Skills
Certifications/Licenses
Timeline
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E. Ricardo Martin

Atlanta,GA

Overview

23
23
years of professional experience

Work History

Ramp Supervisor

Southwest Airlines
08.2022 - Current
  • Improve ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Streamline operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
  • Reduce aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
  • Collaborate with airline representatives to resolve any operational issues and improve overall service quality.
  • Achieve timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
  • Implement best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Maintain accurate records of all ramp activities for reporting purposes.
  • Establish clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
  • Create load plans and perform calculations to prepare for assigned flights.
  • Promote a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
  • Evaluate employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
  • Safely operate various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinate with ramp agents to verify baggage was placed on correct outgoing flight.
  • Complete cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Optimize space usage when loading cargo and baggage into aircraft compartments.
  • Maintain operational compliance with aviation safety regulations and good practices.

Ramp Agent

Southwest Airlines
07.2015 - 08.2022
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.

Customer Service/Ramp Agent

American Eagle Airlines (now Envoy Air Inc.)
11.2000 - 04.2008
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Assisted in reducing turnaround times by efficiently managing and streamlining the baggage unloading and loading process, ensuring timely departure of flights and minimal delays.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Reduced damage claims by carefully handling baggage and sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Guided and directed incoming and outgoing aircraft on the taxiway using hand signals to ensure that they are entering or leaving their gate safely and on-time.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
  • Loaded, unloaded, sorted, and appropriately transferred passenger baggage, cargo/freight, and company materials.
  • Collaborated with the internal team to ensure a safe and on-time departure.

Education

Aviation Maintenance/Avionics

Aviation Institute of Maintenance - Atlanta
Duluth, GA
02.2013

High School Diploma -

Ridley College
St. Catharines, Ontario, Canada
06.1996

Skills

  • Leadership 101
  • Leadership 102
  • Initial Leadership Development Phases 1-4

Certifications/Licenses

Avionics

Timeline

Ramp Supervisor

Southwest Airlines
08.2022 - Current

Ramp Agent

Southwest Airlines
07.2015 - 08.2022

Customer Service/Ramp Agent

American Eagle Airlines (now Envoy Air Inc.)
11.2000 - 04.2008

Aviation Maintenance/Avionics

Aviation Institute of Maintenance - Atlanta

High School Diploma -

Ridley College

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E. Ricardo Martin