Ricardo Martin
Atlanta,GA
Summary
Highly skilled operations manager with over 10 years of experience in optimizing processes, driving efficiency, and leading cross-functional teams. Seeking to leverage expertise in strategic planning, resource management, and continuous improvement to contribute to the success and growth of the organization. Committed to implementing innovative solutions and fostering a culture of excellence to achieve operational excellence and business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shipper Experience Manager
NFI Industries
11.2021 - Current
- Managed a major pharmaceutical and corrugated paper account with a combined volume of 2100 annual contract and spot lanes
- Generated revenue of $2.5M annually
- Achieved a 11% margin of the 8% goal through strategic planning and cost management
- Working closely with carriers and freight forwarders to arrange transportation for shipments
- Tracking and monitoring shipments to ensure they arrive at their destination on time
- Resolving any issues or delays that may arise during the shipping process
- Communicating with customers to provide updates on the status of their shipments
- Ensuring compliance with all transportation regulations and requirements
- Collaborating with other departments within the organization to streamline the shipping process and improve efficiency
- Developing relationships with carriers and vendors to negotiate favorable rates and terms.
Strategic Account Manager
Red Classic
11.2016 - 11.2021
- Managed three accounts with a combined volume of 3000 annual contact & spot lanes
- Generated revenue of $4.2M annually
- Created cost-effective tool to increase profit by 17% for back-up lanes utilization
- Building and maintaining strong relationships with key clients or accounts
- Understanding the specific logistics needs and requirements of each client or account
- Developing and implementing personalized logistics solutions to meet the needs of clients
- Collaborating with internal teams, such as operations and sales, to ensure seamless execution of logistics services for clients
- Monitoring and tracking shipments to ensure they are delivered on time and in good condition
- Managing and optimizing transportation routes to reduce costs and improve efficiency for clients
- Negotiating contracts with carriers and vendors on behalf of clients to secure favorable rates and terms
- Providing regular reports and updates to clients on the status of their shipments and logistics operations
- Identifying opportunities for upselling or cross-selling additional logistics services to clients.
Assistant Manager
Walmart
06.2014 - 11.2016
- Managed Hardlines Division which includes the following departments: Electronics, Toys, Automotive, Sporting Goods, Hardware, Garden Center, Fabric & Crafts, Celebration and office & School Supplies
- Increased revenue of $9M+ annually combined by continuous training department managers on price management
- Decreased shrink and loss by 33% within the electronics, toys and sporting goods department by continuous training and employment discounts events
- Assisting the store manager in overseeing day-to-day operations, including opening and closing procedures, staff scheduling, and customer service
- Providing leadership and guidance to retail staff, including training, coaching, and performance management
- Ensuring that store policies and procedures are followed by all staff members
- Monitoring and maintaining inventory levels, and overseeing stock replenishment and merchandising
- Assisting with sales and customer service, handling escalated customer inquiries or complaints
- Analyzing sales data and trends to identify opportunities for improvement and maximize profitability
- Assisting with the implementation of marketing and promotional strategies to drive sales and increase store traffic
- Conducting regular store audits to ensure compliance with company standards and regulations
- Collaborating with the store manager to develop and implement operational strategies to achieve sales targets and KPIs
- Assisting with recruitment, onboarding, and training of new staff members.
Sales, Profit and Operations Coach
Burger King Corporation
11.2012 - 10.2014
- Operated 21 locations between Louisiana, Arkansas and Mississippi
- Moved all 21 stores revenue to $1M+ within 2 years by training utilizing food monitoring forecast systems correctly
- Decreased food and paper waste 60%+ in 9 stores by creating employee meal programs
- Increased OSAT to 95%+ for 15 locations with 6 months just by training the team members to mention receipt survey and its benefits
- Analyzing sales data, financial reports, and operational metrics to identify areas for improvement
- Developing and implementing strategies to increase sales, improve profit margins, and reduce costs
- Providing coaching and training to restaurant owners and managers on sales techniques, menu optimization, and operational best practices
- Conducting regular audits and assessments of restaurant operations to ensure compliance with company standards and regulations
- Collaborating with restaurant owners and managers to develop action plans and set goals for sales and profit growth
- Monitoring and evaluating the performance of individual restaurants and providing feedback and recommendations for improvement
- Assisting with the implementation of marketing and promotional strategies to drive sales and increase customer traffic
- Identifying opportunities for operational efficiencies and cost savings, such as streamlining processes or reducing waste
- Providing support and guidance during new restaurant openings or rebranding initiatives
- Keeping up-to-date with industry trends, competitor activities, and market developments to recommend relevant strategies and tactics.
Education
Scrum Master -
Scrum Alliance Association
06.2022
Bachelor of Science -
Lander University
05.2009
High School Diploma -
Greenwood High School
05.2003
Skills
- Logistics Analysis
- Demand forecasting
- Transportation Management
- Route Optimization
- Freight Forwarding
- Carrier Negotiations
- Shipping and receiving
- Shipping and receiving operations
- Operational management
- Team Management
- Strategic Sourcing
- Transportation management systems
- Continuous Improvement
- Logistics Oversight
- Skilled in Software
- Vendor Relationship Management
- Problem-Solving
- Team Leadership
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Management
- Performance monitoring
- Employee Motivation
- Customer Relationship Management
- MS Office
Certification
Certified Scrum Master
Affiliations
Phi Beta Sigma Fraternity, Inc
Timeline
Shipper Experience Manager
NFI Industries
11.2021 - Current
Strategic Account Manager
Red Classic
11.2016 - 11.2021
Assistant Manager
Walmart
06.2014 - 11.2016
Sales, Profit and Operations Coach
Burger King Corporation
11.2012 - 10.2014
Scrum Master -
Scrum Alliance Association
Bachelor of Science -
Lander University
High School Diploma -
Greenwood High School
Certified Scrum Master
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