Ricardo Martinez
Fallbrook,CA
Summary
My name is Ricardo Martinez a hardworking individual with relationship-building and time management skills in fast-paced environments. I strive to meet customer needs, drive satisfaction and promote long-term loyalty. With a career interest in accounting and finance I am currently looking to expand my skill set in my area of interest while bringing my extensive customer service skills to your business. I take pride in my ability to consistently work well with clients and colleagues as a "team player".
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Silver Gate
Fallbrook, CA
04.2019 - Current
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Discussed dining menu information to aid in decision process for senior residents.
- Trained new employees to perform duties.
Receptionist
Silver Gate
Fallbrook, CA
05.2020 - 08.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Reported suspicious individuals to supervisor.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA06-2020
Some College (No Degree) - Accounting And Finance
Palomar College
San Marcos, CASkills
- Proficient in technology assistance
- Operates well in team enviorment
- POS System Operation
- Interpersonal communication skills
- Customer Service Prioritization
- Cash Handling
- Performance Improvement
- Multitasking and Prioritization
- Organization Skills
- Time Management
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
Employee Of The Month (11/2022)
Recognized for outstanding performance on team while positively exceeding the expectations of the position.
Timeline
Receptionist
Silver Gate
05.2020 - 08.2020
Wait Staff Member
Silver Gate
04.2019 - Current
High School Diploma -
Fallbrook High School
Some College (No Degree) - Accounting And Finance
Palomar College