Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Martinez

Abilene

Summary

Dynamic General Manager with a proven track record at Rue 21, excelling in team leadership and conflict resolution. Achieved a remarkable improvement in KPI rankings, driving operational efficiency and employee engagement. Skilled in budget management and training, fostering a culture of growth and success within diverse teams. My favorite part of being a leader is making everyone better and improving there chances of success.

Overview

12
12
years of professional experience

Work History

Site Manager

Mister Car Wash
06.2024 - Current
  • Conducted monthly safety meetings with team members, providing open communication for efficient problem-solving and progress updates.
  • Pre-screen, Interviewed, hired, and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • 1 on 1 training with employees to help grow their knowledge and give them advice on how to become leaders in life and in the company.
  • Created the schedule and helped maintain labor.
  • Helped GM with any task provided for me to do and also looked to help improve site cleanliness and any opportunities that would arise.

General Manager

Buddies Home Furnishing
07.2023 - 06.2024
  • Managed budget , employee reviews, training, schedules, and portfolios.
  • Managed a diverse team of employees , providing a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed over 450 portfolios and over 700 accounts.

General Manager

Rue 21
10.2021 - 07.2023

I was in control of all inventory and loss prevention. We had yearly inventory and audit control with an outside source of loss prevention. We had KPI's to hit such as credit card sign ups, fragrance sells and overall sells. When i took over the store was ranked 490 out of 680 store in overall average of KPI scores. When the store eventually shut down due to bankrupcy my store in the last quarter ranked 104 out of the 540 stores with the lowest i was ranked at 68 in company as my lowest reached in overal KPI.

  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations and employee evaluations.

Co-GM

Rosas Cafe
10.2020 - 10.2021

Started as freight receiver after 2 months of maintaining and organizing and slowly learning all aspects of the job. I was promoted to Shift Leader I was put through a fast track of the position and after 3 months of being there i was promoted to assistant manager i proceeded through the 3 month course in 1 month and after becoming a certified manager I was promoted to Co-GM.

  • Maintained labor and food cost.
  • Managed food orders, ran the assembly line, and ensured a ticket time of less than 2 minutes and 30 seconds.
  • Input truck orders and overseen all organization in freezers and coolers.
  • Assisted with all KPI's, during my time as a co-gm we did not miss a single food cost, ticket time, and labor kpi.
  • Worked at both locations to assist and improve GM's experience.

General Manager

Pro Image Sports
08.2013 - 10.2020

In my first few months I learned the sales tactics and management role as best as i could by By January I was the assistant manager of the Abilene location. I worked with the GM to provide training and sales tactics to our employees. In december of 2014 I was promoted to General Manager where i stayed until covid hit and we parted ways after reopening the mall and store. I assisted in San Angelo on weekends and overseen operations at that location as well.

We were responsible for fulfilling orders, making schedules, and keeping up with all sports since we had to do orders anywhere from 6 months to a year in advance. Making sure our store was stocked and making sure our team was fully engaged in all aspects of the business at all times.

Education

Abilene High School
Abilene, TX
05-2009

Skills

  • Team leadership
  • Site inspection and management
  • Quality assurance
  • Problem-solving
  • Staff management
  • Site coordination
  • Conflict resolution
  • Flexibility and adaptability
  • Analytical thinking
  • Training

Timeline

Site Manager

Mister Car Wash
06.2024 - Current

General Manager

Buddies Home Furnishing
07.2023 - 06.2024

General Manager

Rue 21
10.2021 - 07.2023

Co-GM

Rosas Cafe
10.2020 - 10.2021

General Manager

Pro Image Sports
08.2013 - 10.2020

Abilene High School