Ricardo Mason
Dorchester,MA
Summary
Accomplished strategic management professional with 18+ years of experience in human services. Skilled in leading teams through complex challenges and forging strong partnerships with local agencies and community organizations. Committed to empowering and advocating for underserved and at-risk populations with a focus on sustainable impact and equitable solutions.
Overview
12
12
years of professional experience
Work History
Relief Staff
Victory Programs
Boston, MA
04.2015 - 01.2020
- Ensured health, safety, and quality of life for individuals in a residential setting
- Maintained accurate and detailed logbooks
- Managed the distribution, tracking, and logging of client medications
- Upheld a clean and safe environment within the residence
- Led Peer Advocacy Groups to empower residents.
Program Coordinator - Volunteer 2 Work Program
Urban League of Eastern Massachusetts
Boston, MA
01.2012 - 01.2014
- Launched and managed the Volunteer 2 Work program, achieving a 90% graduation rate
- Directed all program operations, including developing a comprehensive 6-week customer service curriculum
- Coordinated job training and placement opportunities, enhancing participant employability
- Recruited participants and established partnerships with community organizations
- Provided continuous training and support to ensure participant professionalism
- Oversaw program budget and administrative operations.
Customer Service Training Instructor (Consultant)
Urban League of Eastern Massachusetts
Boston, MA
01.2010 - 01.2011
- Delivered a 6-week training program focused on customer service, sales, resume writing, and professionalism
- Designed and implemented a customer service and sales curriculum
- Established partnerships with local businesses to create internship and job placement opportunities
- Produced weekly progress reports, advising participants on performance improvement
- Fostered effective communication and problem-solving within the team.
Program Coordinator, Long Term Training Services
Morgan Memorial Goodwill Industries
Boston, MA
01.2008 - 01.2010
- Managed the extended employment program for adults with developmental disabilities
- Provided program outreach, job development, and competitive job placements
- Supervised case managers, supporting their efforts to achieve positive outcomes for participants
- Conducted interviews, hiring, and retention; produced weekly and monthly reports
- Networked with businesses and non-profits to secure job placements for program participants
- Developed Individual Service Plans (ISPs) and status assessments.
Education
Associate in Arts -
Southern New Hampshire University
Hooksett, NH01.2015
Non-linear Digital Editing Certificate -
Boston Neighborhood Network Television
Boston, MA01.2003
Certificate in Graphic Design -
Clark University Career Institute
Cambridge, MA01.1999
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experienced with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Competent in both Mac and PC platforms
- Problem-solving capabilities
- Documentation And Reporting
- Teamwork and Collaboration
Timeline
Relief Staff
Victory Programs
04.2015 - 01.2020
Program Coordinator - Volunteer 2 Work Program
Urban League of Eastern Massachusetts
01.2012 - 01.2014
Customer Service Training Instructor (Consultant)
Urban League of Eastern Massachusetts
01.2010 - 01.2011
Program Coordinator, Long Term Training Services
Morgan Memorial Goodwill Industries
01.2008 - 01.2010
Associate in Arts -
Southern New Hampshire University
Non-linear Digital Editing Certificate -
Boston Neighborhood Network Television
Certificate in Graphic Design -
Clark University Career Institute
Similar Profiles
MARIATU KANUMARIATU KANU
Shelter Manager at Victory ProgramsShelter Manager at Victory Programs
Okasha WarsameOkasha Warsame
Volunteer at Victory ProgramsVolunteer at Victory Programs
Arianne NevesArianne Neves
Recovery Support Specialist at Victory ProgramsRecovery Support Specialist at Victory Programs