RICARDO MATHURIN
North Miami,United States
Summary
Dynamic professional with a proven track record at TGTM Corporation, adept in customer service and superb management skills. Excelled in adapting to diverse roles, from contractor to cashier, enhancing customer satisfaction and operational efficiency. Skilled in communication and time management, consistently achieving goals with a focus on providing exceptional service and driving results.
Overview
12
12
years of professional experience
Work History
CONTRACTOR
TGTM CORPORATION, GOPUFF
Miami
08.2019 - Current
- Effectively uses skills to handle customer inquiries accurately and confidently, either billing or repair for all product lines
- Effectively promotes TGTM CORP products and services as well as compares those to our competitors and makes recommendations that best meet the customer's needs
- Providing new customers within the first 90 days of having service the 'white glove' treatment
- Ensuring that all the customer's needs have been taken care of and taking charge of or solving the issue on the first call
Associate Banker
Chase Bank
Miami, FL
10.2022 - 11.2024
- I helped open the store in the morning and assisted customers the moment they walked in with any needs that did not require the assistance of a personal banker.
RETAIL
WHOLE FOODS
Miami Beach
12.2015 - 08.2016
- Help with customer care
- Fronted all products on the floor, and managed calls on the floor
Stock/fulfillment
BLOOMINGDALE'S
Aventura
10.2014 - 10.2015
- Unloading trucks, tagged and hanged all stores merchandise, and help build stages for a variety of different stores to present their product
Cashier
Macy's
Aventura
10.2012 - 08.2014
- Processed payments and responded appropriately to guest concerns
Education
HIGH SCHOOL DIPLOMA -
NORTH MIAMI SENIOR HIGH
ASSOCIATES - PSYCHOLOGY
BROWARD COLLEGE
Bachelor of Science - Psychology
FLORIDA INTERNATIONAL UNIVERSITY
Miami05-2025
Skills
- Fast learner
- Adaptability
- Communication Skills
- Decision making
- Good time management
- Superb management skills
- Customer service
Languages
- English
- Creole
Timeline
Associate Banker
Chase Bank
10.2022 - 11.2024
CONTRACTOR
TGTM CORPORATION, GOPUFF
08.2019 - Current
RETAIL
WHOLE FOODS
12.2015 - 08.2016
Stock/fulfillment
BLOOMINGDALE'S
10.2014 - 10.2015
Cashier
Macy's
10.2012 - 08.2014
HIGH SCHOOL DIPLOMA -
NORTH MIAMI SENIOR HIGH
ASSOCIATES - PSYCHOLOGY
BROWARD COLLEGE
Bachelor of Science - Psychology
FLORIDA INTERNATIONAL UNIVERSITY
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