Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Medrano

Phoenix,AZ

Summary

Proven track record in enhancing delivery efficiency and customer satisfaction at RXO Delivery, showcasing strong problem-solving abilities and exceptional communication skills. Achieved notable improvements in route planning and customer service, demonstrating reliability and a results-driven approach. Skilled in vehicle maintenance and adept at multitasking, consistently meeting tight deadlines without compromising service quality.

Overview

3
3
years of professional experience

Work History

Delivery Contractor

RXO Delivery
02.2024 - 09.2024
  • Increased route efficiency by regularly reviewing and updating maps, GPS systems, and traffic updates. Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Assisted in training new delivery contractors, sharing best practices for efficient route planning and time management skills.
  • Coordinated with warehouse staff for seamless loading of goods onto delivery trucks, reducing wait times at pick-up locations.
  • Coordinated with clients to schedule home deliveries, ensuring customer preferences were met while adhering to strict timeframes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Collaborated with dispatchers to prioritize urgent deliveries, ensuring on-time arrival in critical situations.

Driver

Centurion
11.2022 - 02.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Enhanced team morale by providing support and assistance during peak delivery periods.

Retail Sales Associate

Santa Maria Feed
05.2021 - 10.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

GED -

Ombudsman Charter School
Phoenix, AZ

Skills

  • Reliability and punctuality
  • Vehicle maintenance knowledge
  • Customer Service
  • Dependable and organized
  • Multitasking
  • Excellent Communication skills
  • Ability to Problem solve in time efficient manner

Languages

Spanish
Native or Bilingual

Timeline

Delivery Contractor

RXO Delivery
02.2024 - 09.2024

Driver

Centurion
11.2022 - 02.2024

Retail Sales Associate

Santa Maria Feed
05.2021 - 10.2022

GED -

Ombudsman Charter School

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Ricardo Medrano