Ricardo Meneses-Hernandez
Frisco,TX
Summary
Decisive professional with many years of experience orchestrating various aspects of banquet services and food and beverage for optimal and smooth-running events. Seasoned expert at planning function details, directing staff, and interacting with other industry professionals for clear communication with personnel and enjoyable gatherings for attendees. Poised with confidence and expertise to swiftly solve problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet Manager
Hilton Canopy Hotel
Dallas , TX
2018.07 - Current
- Monitored attendance records, payroll costs, staffing levels, inventory levels, income projections.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Organized, scheduled and supervised staff for banquets.
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Maintained a safe working environment by adhering to all health and safety regulations.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Ordered necessary items to meet customer needs and specifications.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Created schedules for food and beverage service employees.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
Assistant Manager Room Service
Omni Hotels & Resorts
Dallas , TX
2011.10 - 2018.06
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
Server
Gaylord Texan Resort & Convention Center
Grapevine , Tx
2012.10 - 2017.04
- Maintained the highest standards possible for the guest by insuring quick, efficient, and professional service
- Frequently placing orders for supplies, beverages and equipment
- Demonstrating excellent teamwork in a fast pace and stressful environment
- Commended for multitasking abilities as well as for picking up order taker shifts, resort pool server shifts and picking up shifts on my days off
- Frequently works on private events and coffee breaks
- Worked in most areas of the hotel
- Ex
- Restaurant, front of the house, expeditor, resort pool, bar
- Worked shifts alone, demonstrating responsibility and proven confidence of supervisors
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Frisco High School
01.2008
Skills
- Team Player
- Fluent in both English and Spanish
- AV Skills
- CPR certified
- Food and Beverage Operations
- Problem-solving abilities
- Employee Development
- Team Management
- Leadership Qualities
References
Valerie Weber - Sales manager at Hotel Drover - (701) 403-4558
Larissa Pavich - Food and Beverage Manager at the Gaylord Texan- (469) 235-0335
Sydney Cannon- Event Specialist at Host Global - (817) 308-6798
Accomplishments
- Manager of the Quarter 2023 and 2024.
Languages
Spanish
Professional
Certification
- TABC and Food Handlers certified
- CPR certified
Timeline
Banquet Manager
Hilton Canopy Hotel
2018.07 - Current
Server
Gaylord Texan Resort & Convention Center
2012.10 - 2017.04
Assistant Manager Room Service
Omni Hotels & Resorts
2011.10 - 2018.06
Frisco High School
- TABC and Food Handlers certified
- CPR certified
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