Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Merida

Ontario,California

Summary

Focused coach operator bringing 3 years of top-quality performance in transportation industry. Well-versed in inspecting buses and equipment to promote safe operations. Unwavering work ethic and dedication to quality transportation service. Motivated individual with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

11
11
years of professional experience

Work History

Line Cook

SSP America
Ontario, CA
07.2024 - 01.2025
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Kept stations stocked and ready for use to maximize productivity.
  • Cooked multiple orders simultaneously during busy periods.
  • Portioned ingredients according to company's standards.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.

Shuttle Driver

Parking Concepts
Ontario, CA
07.2022 - 07.2024
  • Provided friendly customer service while interacting with passengers in person and on the phone.
  • Kept shuttle and reception areas clean and organized.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Arranged to pick up customers or groups.
  • Followed safety regulations and state laws governing vehicle operation.

Coach Operator

Transdev
Arcadia, CA
09.2018 - 07.2022
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Provided route, schedule and fare information to passengers.

Target Protection Specialist

Target
Los Angeles, CA
06.2015 - 11.2016
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Protect Target team members, guests, and store property.
  • Providing security measures that create a comfortable workplace and a safe retail experience.
  • Working with a team to safely and carefully apprehend shoplifters.
  • Helped the team with being able to operate CCTV in order to detect shoplifters and with completing reports.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.

Cart Attendant

Target
Los Angeles, CA
11.2014 - 05.2016
  • Achieved great guest service by being able to quickly transport their merchandise to their car.
  • Responsible for items guests had already purchased.
  • Being able to quickly change roles and help with back-up at the registers if needed.
  • Retrieved carts from docking areas in retail parking lots.
  • Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.

Cashier

Target
Los Angeles, CA
08.2013 - 11.2014
  • Provide great guest service to enhance the guest’s purchase and payment process.
  • Being able to locate and educate about the products that are available at the store.
  • Listen and resolve any guest issues to better their shopping experience.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.

Education

High School Diploma -

Gertz Ressler
Los Angeles, CA
06.2010

Certificate of Completion -

California Institute of Emergency Medical Training
Hawthorne, CA
05.2016

Skills

  • Safety-focused
  • Customer service
  • Organization
  • Communication
  • Time management
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Multitasking
  • People skills
  • microsoft word, excel, powerpoint, etc
  • High-energy attitude

Languages

English
Professional
Spanish
Professional

Timeline

Line Cook

SSP America
07.2024 - 01.2025

Shuttle Driver

Parking Concepts
07.2022 - 07.2024

Coach Operator

Transdev
09.2018 - 07.2022

Target Protection Specialist

Target
06.2015 - 11.2016

Cart Attendant

Target
11.2014 - 05.2016

Cashier

Target
08.2013 - 11.2014

High School Diploma -

Gertz Ressler

Certificate of Completion -

California Institute of Emergency Medical Training

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Ricardo Merida