Ricardo Miller
Fort Lauderdale,FL
Summary
Professional Bartender with proven leadership in hospitality, notably at Hilton Garden Inn Hotel, where I spearheaded team training in drink preparation and customer service, enhancing performance and patron loyalty. Expert in liquor, beer, and wine, coupled with a strong multitasking ability, I significantly reduced operational costs through innovative maintenance initiatives. My approach consistently improves guest satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Bartender
Benihana
Fort Lauderdale, FL
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Head Bartender
Hilton Garden Inn Hotel
Daytona Beach, FL
08.2021 - 04.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
Maintenance Engineer Supervisor
Holiday Inn Resort Daytona Beach Oceanfront
Daytona Beach, FL
04.2018 - 01.2023
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
- Spearheaded continuous improvement initiatives within the maintenance department, fostering a culture of innovation and efficiency among team members.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Implemented energy-saving initiatives, resulting in significant reduction in operational costs.
- Coordinated with external vendors for specialized services or equipment repairs when required, maintaining excellent relationships to ensure prompt response times.
- Ensured compliance with safety regulations, developing safe work practices for the maintenance team.
Bartender
Royal Caribbean
07.2011 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Spaulding High School
Jamaica06.2004
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Memory retention
- Patience and Tolerance
- Engaging personality
- Cleanliness and hygiene
- Organizational ability
- Responsible Alcohol Service
Timeline
Bartender
Benihana
04.2024 - Current
Head Bartender
Hilton Garden Inn Hotel
08.2021 - 04.2024
Maintenance Engineer Supervisor
Holiday Inn Resort Daytona Beach Oceanfront
04.2018 - 01.2023
Bartender
Royal Caribbean
07.2011 - 04.2018
High School Diploma -
Spaulding High School