Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Miller

Fort Lauderdale,FL

Summary

Professional Bartender with proven leadership in hospitality, notably at Hilton Garden Inn Hotel, where I spearheaded team training in drink preparation and customer service, enhancing performance and patron loyalty. Expert in liquor, beer, and wine, coupled with a strong multitasking ability, I significantly reduced operational costs through innovative maintenance initiatives. My approach consistently improves guest satisfaction and operational efficiency.

Overview

13
13
years of professional experience

Work History

Bartender

Benihana
04.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Head Bartender

Hilton Garden Inn Hotel
08.2021 - 04.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Maintenance Engineer Supervisor

Holiday Inn Resort Daytona Beach Oceanfront
04.2018 - 01.2023
  • Improved equipment reliability by implementing preventive and predictive maintenance programs.
  • Spearheaded continuous improvement initiatives within the maintenance department, fostering a culture of innovation and efficiency among team members.
  • Documented maintenance activities and confirmed compliance with relevant regulations.
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
  • Trained and supervised staff on equipment maintenance and safety procedures.
  • Implemented energy-saving initiatives, resulting in significant reduction in operational costs.
  • Coordinated with external vendors for specialized services or equipment repairs when required, maintaining excellent relationships to ensure prompt response times.
  • Ensured compliance with safety regulations, developing safe work practices for the maintenance team.

Bartender

Royal Caribbean
07.2011 - 04.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

High School Diploma -

Spaulding High School
Jamaica
06.2004

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Memory retention
  • Patience and Tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Organizational ability
  • Responsible Alcohol Service

Timeline

Bartender

Benihana
04.2024 - Current

Head Bartender

Hilton Garden Inn Hotel
08.2021 - 04.2024

Maintenance Engineer Supervisor

Holiday Inn Resort Daytona Beach Oceanfront
04.2018 - 01.2023

Bartender

Royal Caribbean
07.2011 - 04.2018

High School Diploma -

Spaulding High School

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Ricardo Miller