Ricardo Moncada
Royce city
Summary
Dynamic and results-driven professional with a positive attitude and dedicated work ethic, experienced at Highland Springs Erickson Living Center. Proven ability in complex problem-solving and effective customer communication, ensuring optimal service delivery and team collaboration. Fluent in Spanish, I excel in creating visually appealing environments and enhancing customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen Utility Worker
Highland Springs Erickson Living Center
09.2024 - 04.2025
- Maintained composure and work quality while under stress.
- Learned other teammates' work tasks to train as backup.
- Communicated well with others to ensure a great workplace balance and order
- Team lead when managers were absent to enforce standard conduct and procedures
- Utilized Problem solving skills when machinery and equipment broke down to find alternatives to complete tasks in a timely manner
Sales Floor Associate, Electronics Manager
Staples
02.2023 - 03.2024
- Utilized customer feedback to improve services and apply best practices.
- Communication with customers professionally and proactively to provide product information and advice.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Balanced both store operations and Customer needs
Sales Floor Associate,Cashier,Warehouse
Floor and Decor
06.2021 - 10.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Updated and Tracked inventory to ensure that products were always well stocked and logged
Education
Associates - Business
Mountain View College
Dallas, TXHigh School Diploma -
Harmony School of Excellence
Dallas, TX05-2021
Skills
- Positive attitude
- Dedicated work ethic
- Customer service
- Continuous improvement
- Team collaboration
- Effective customer communication
- Workflow optimization
- Complex Problem-solving
- Good Telephone Etiquette
- Self-Directed
- Fluent in Spanish
- Fast Learner
Certification
- General Lines-Property and Casualty-2025
Languages
Spanish
Professional Working
Timeline
Kitchen Utility Worker
Highland Springs Erickson Living Center
09.2024 - 04.2025
Sales Floor Associate, Electronics Manager
Staples
02.2023 - 03.2024
Sales Floor Associate,Cashier,Warehouse
Floor and Decor
06.2021 - 10.2022
Associates - Business
Mountain View College
High School Diploma -
Harmony School of Excellence
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