Ricardo Monroy
Aurora,OR
Summary
Dynamic professional with a proven track record at Oregon State Lottery, excelling in order picking and warehouse organization. Adept at building strong client relationships and enhancing service offerings.
Overview
22
22
years of professional experience
Work History
Distribution Specialist I
Oregon State Lottery
Salem, OR
03.2004 - Current
- Assisted in receiving and inspecting incoming shipments for quality and accuracy
- Utilized inventory management software to track stock levels and assist with order fulfillment
- Supported team in organizing warehouse space for optimal efficiency and accessibility
- Collaborated with colleagues to ensure timely processing of outgoing shipments
Field Fill Account Manager Interim
Oregon State Lottery
Coos Bay, OR
06.2017 - 09.2017
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to align services with client needs and expectations.
- Analyzed market trends to identify growth opportunities and enhance service offerings.
- During this four-month Field Fill assignment, I was led by Kevin Pitzz, the manager of Area B at that moment. We were in constant communication, and with his help, I solved many different situations.
Field Fill Account Manager Interim
Oregon State Lottery
Portland, OR
01.2019 - 04.2019
- Led contract negotiations, resulting in favorable terms for both clients and the organization.
- Implemented strategic account plans to maximize revenue growth across diverse client portfolios.
- Supporting team members on best practices in account management and client engagement strategies.
- Reporting to my manager daily and creating a report on my performance weekly.
Field Fill Account Manager Interim
Oregon State Lottery
Seaside, OR
07.2025 - 10.2025
- Mentored retailers on best practices in account management and client engagement strategies.
- Streamlined reporting processes, improving accuracy of performance metrics for clients.
- Conducted regular account reviews, fostering proactive communication and addressing potential issues swiftly.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
No Degree - Computer Programming
Chemeketa Community College
Salem, Oregon, ORSkills
- Order picking
- Troubleshooting skills
- Shipping and receiving
- Warehouse organization
Languages
Spanish
Native or Bilingual
Timeline
Field Fill Account Manager Interim
Oregon State Lottery
07.2025 - 10.2025
Field Fill Account Manager Interim
Oregon State Lottery
01.2019 - 04.2019
Field Fill Account Manager Interim
Oregon State Lottery
06.2017 - 09.2017
Distribution Specialist I
Oregon State Lottery
03.2004 - Current
No Degree - Computer Programming
Chemeketa Community College