Ricardo Monsivais
Dallas,TX
Summary
Hospitality professional with over 20 years of experience in the hotel and restaurant industry across Mexico and the United States. Proven track record in operations management, staff supervision, customer service, and training manual development. Held leadership positions such as General Manager, Floor Manager, Host Manager, and Head Waiter, recognized for implementing continuous improvement processes, maintaining high-quality standards, and leading service teams in demanding environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
General Manager
Gran Hotel Las Fuentes
- - Managed hotel operations.
Floor Manager / Bar Manager / Host Manager
The Mexican
01.2021 - 01.2025
- - Oversaw daily restaurant and bar operations.
- - Directed and trained service teams; developed training manuals.
- - Implemented customer experience improvement strategies in a high-demand environment.
General Manager / Head Waiter
Restaurant La Nacional
09.2012 - 07.2021
- - Full restaurant management and staff supervision.
- - Ensured quality standards and customer satisfaction.
Head Waiter
Club Campestre Monterrey
01.2011 - 09.2012
- - Coordinated service brigades.
- - Managed social and corporate events.
Head Waiter
Club Industrial
01.2005 - 12.2010
Head Waiter
Hotel Cola de Caballo
01.2004 - 01.2005
Waitstaff Agency Manager
IIEOO (Inversiones Edmundo Ortega Ordaz)
01.2002 - 01.2004
Head Waiter
Gran Hotel Ancira
09.2001 - 01.2002
Manager, Head Waiter, Cashier, Bartender, Waiter
Hotel Fiesta Inn Valle
01.1998 - 09.2001
Education
High School Diploma - Graphic Design
Preparatoria Álvaro Obregón
01.2001
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Secundaria Educadores de Nuevo León
01.1999
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Primaria 5 de Octubre
01.1996
Skills
- - Leadership and staff management
- - Event planning and coordination
- - Restaurant, bar, and hotel administration
- - Training program and manual development
- - Customer service and hospitality
- - Strong communication skills
- - Problem-solving abilities
- - Proficient in Windows
Certification
- - ISO 22000
- - ISO 9001
- - Distintivo H (Hygiene and Safety in Restaurants, Mexico)
- - SSR Communications
- - Restaurant Quality Standards
- - Wine Tasting – Casa Madero
- - CPR (Cardiopulmonary Resuscitation)
- - Fire Brigade Training
Timeline
Floor Manager / Bar Manager / Host Manager
The Mexican
01.2021 - 01.2025
General Manager / Head Waiter
Restaurant La Nacional
09.2012 - 07.2021
Head Waiter
Club Campestre Monterrey
01.2011 - 09.2012
Head Waiter
Club Industrial
01.2005 - 12.2010
Head Waiter
Hotel Cola de Caballo
01.2004 - 01.2005
Waitstaff Agency Manager
IIEOO (Inversiones Edmundo Ortega Ordaz)
01.2002 - 01.2004
Head Waiter
Gran Hotel Ancira
09.2001 - 01.2002
Manager, Head Waiter, Cashier, Bartender, Waiter
Hotel Fiesta Inn Valle
01.1998 - 09.2001
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Secundaria Educadores de Nuevo León
undefined
Primaria 5 de Octubre
General Manager
Gran Hotel Las Fuentes
High School Diploma - Graphic Design
Preparatoria Álvaro Obregón
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