Ricardo Montes de oca
Pembroke Pines,United States
Summary
Assistant Manager at Domino's Pizza, adept in bilingual communication and staff supervision, excels in enhancing team performance and customer satisfaction. Proven track record in reducing costs and optimizing inventory, ensuring workplace safety, and achieving high standards in service delivery. Skilled in financial management and problem resolution, significantly contributing to operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Manager Level 3
Domino's Pizza
Pembroke Pines, United States
10.2019 - 08.2023
- Team Leadership and Staff Supervision
- Training and Coaching: I would be responsible for training new employees, ensuring that they understand both the technical and customer service aspects of their job
- This includes overseeing pizza preparation, delivery operations, and customer interaction
- Shift Management: Ensuring that the right amount of staff is available for each shift, and delegating tasks such as cooking, cleaning, or managing deliveries
- I expected to keep the team motivated, maintain a high standard of work, and lead by example
- Customer Service: I will be the go-to person for resolving customer complaints, ensuring that every customer has a positive experience
- This could involve addressing delivery delays, order mistakes, or product concerns in a professional and courteous manner
- Maintaining Standards: Ensuring that the quality of food and service meets Domino's standards
- This includes checking for accuracy in orders, overseeing the presentation of pizzas, and ensuring timely deliveries
- Inventory Control: I would assist in managing inventory, ensuring that the store is well-stocked with ingredients and supplies, and keeping track of inventory levels to avoid shortages
- Scheduling: Creating efficient schedules that ensure the store is adequately staffed during peak and off-peak hours
- Financial Management: Handling cash registers, making sure that sales are accurately processed
- I would also be responsible for balancing the cash drawer and performing cash drops
Delivery driver
Domino's Pizza
Pembroke Pines, United States
12.2018 - 10.2019
- Handling Customer Concerns: As a driver I need to address the situation calmly and efficiently, either solving the problem on the spot or reporting it to management for resolution
- Receipt of Payment: As a driver, I handle payments, whether cash or app-based payments
- I need to diligently ensure the transaction is accurate and provide any necessary changes
Skills
- Bilingual: English/Spanish
- Recruiting and interviewing
- Workplace safety compliance
- Goal setting
- Cost reduction
- Staff supervision
- Money handling
- Stock management
Current Super Visor Tyrell 954-401-6527
Tyrell was my general manager but became a supervisor after I left he currently he has my old supervisor position
Former General Manager Miguel 239-471-5993
Miguel was a my store manager and was a former international supervisor at Dominos Pizza
Timeline
Assistant Manager Level 3
Domino's Pizza
10.2019 - 08.2023
Delivery driver
Domino's Pizza
12.2018 - 10.2019
Similar Profiles
Hayden AlldredgeHayden Alldredge
Pizza Delivery Driver at Pizza Hut - Domino's PizzaPizza Delivery Driver at Pizza Hut - Domino's Pizza
Emre DursunEmre Dursun
General Manager at JIA Pizza Inc dba Domino's PizzaGeneral Manager at JIA Pizza Inc dba Domino's Pizza
QUINN CLARKEQUINN CLARKE
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza
PETER IRVING GREENPETER IRVING GREEN
General Manager at Domino's Pizza dba Lewisburg Pizza LLCGeneral Manager at Domino's Pizza dba Lewisburg Pizza LLC
ASHLYNN DEMAREASHLYNN DEMARE
Server Assistant at Longhorn SteakhouseServer Assistant at Longhorn Steakhouse