Ricardo Montoya
Glendale,AZ
Summary
Reliable Specimen Collector known for high productivity and efficient task completion. Possess specialized skills in proper specimen handling, accurate labeling, and maintaining cleanliness in collection areas. Excel in time management, communication, and empathy, ensuring smooth interactions with patients and compliance with protocols. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Collector
Physician Services Inc.
Phoenix, AZ
05.2022 - 08.2024
- Facilitates the collection, processing and shipping specimen.
- Facilitates the procurement of collection items
- Collects specimen from client's urine and/or oral fluids (saliva) specimens, Hair Follicle
- Follows Universal precautions and adheres to HIPAA guidelines including all OSHA standards when handling specimen
- Follows departmental policies to correctly identify client before any specimen collection
- Properly Labels and documents the specimens and prepares them for shipment
- Demonstrates excellent customer service and compassion when interacting with clients and staff
- Maintains neat, clean, orderly client/work areas
- Order and maintain collection supplies inventory onsite
- New staff onboard Training
Education
High School Diploma -
04-2022
Skills
- Specimen handling
- Patient interaction
- Managing forms
- Shipping procedures
- Answering questions
- Performing oral swabs
- Labeling packages
- Preparing Shipments
- Workload prioritization
- Sample Preparation
- Data Entry
- Data Collection
- Call Management
- Complaint resolution
- Paperwork Processing
- Information Security
- Multi-Task Management
- Problem-solving abilities
- Adaptive team player
- Spreadsheets
- Positive and professional
- Critical Thinking
- Document Control
- Filing
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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