Summary
Overview
Work History
Skills
Certification
Timeline
Generic

RICARDO MORA

Riverside,CA

Summary

To obtain the position of Support Services Supervisor, where I can apply my maintenance and support skills to enhance service delivery and contribute to the positive reputation of Riverside County. I am an enthusiastic professional experienced in analyzing service call issues and implementing effective solutions. With a friendly demeanor and strong expertise in building customer relationships, I possess outstanding diagnostic skills that drive results and customer satisfaction.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Sr. Support Services Technician

County of Riverside
03.2019 - Current
  • Company Overview: Department of Public Social Services (DPSS)
  • Monitors the following and reports findings: Approximately eight employees’ performance; supply ordering patterns and deviations; appearance of county buildings for aesthetics and completed minor maintenance work
  • Review reporting data to plan Facilities Support projects, assess turnaround times for improvement, and regularly meet with stakeholders and vendors to address departmental needs
  • Assist in coordinating of key schedule, then lead in the re-pinning and re-keying of County buildings
  • Set up and operate various key cutting machines and duplicators
  • Evaluate unit operations of continuous improvement, follow up on support service requests and ensure quality assurance and county safety standards are met
  • Act as a liaison with vendors, contractors, and property management; communicate contractor needs with multiple stakeholders
  • Conduct regular site inspections to ensure compliance with health and safety regulations, as well as to assess the quality of work performed
  • Performs minor repairs; monitor, and analyses building equipment and a variety of electrical and mechanical appliances; and identifies needed repairs or maintenance
  • Review work order and communication databases for turnaround time
  • Assist where necessary to expedite orders
  • Assist subordinates in the receiving, inventorying, issuing, deliveries, custodial, minor maintenance, and communication functions within the support service department
  • Directs and train crew in the maintenance and repair of county facilities and participates in the evaluation of the quality and quantity of their work
  • Providing direction, workflow, and space utilization
  • Supervise new furniture and surplus furniture installs
  • Organize and participate in the development of policies and procedures for the various units within the support service department
  • Interpret policies to personnel as needed
  • Participate in the interview and selection of new employees
  • Assign, review, coordinate and conduct training sessions; assist in the review of schedules for daily assignments
  • Maintain perpetual inventories of supplies; inspect stock and storeroom for arrangement, adequacy, and oversupply
  • Provide justification for purchases and draft requests for funding documents
  • Department of Public Social Services (DPSS)

Range Inspector, Assistant Supervisor

County of Riverside
06.2004 - Current
  • Company Overview: Registrar of Voters (ROV)
  • Supervise between forty-eight and sixty Election officers on Election Day
  • Make on-the-spot corrections if necessary, explain the correct processes, and report corrections to the Registrar of Voters’ office
  • Oversee Election Officers at each site to confirm that voting procedures are being followed
  • Provide support to each Polling Place when needed
  • Early Voting; assist in supervising fifteen Data Entry Operator/Election Officers
  • Along with the Lead Supervisor, communicate with the Registrar of Voters’ office any and all information concerning voting status
  • Registrar of Voters (ROV)

Support Services Technician

County of Riverside
09.2014 - 03.2019
  • Company Overview: Department of Public Social Services (DPSS)
  • Project lead- coordinate the team’s task on site; point of contact for Project Planner; oversee other techs
  • Direct and train crew in the maintenance and repairs of county facilities and participate in the evaluation of the quality and quantity of their work
  • Ensure proper procedures are taken to achieve best results
  • Locksmith experience; assist in re-keying County buildings by cutting keys to certain codes and pinning locks to match
  • Look up codes and cut keys for other building applications
  • Respond to tickets from remote monitoring and management system alerts/notifications
  • Modular furniture- experience building and moving modular furniture
  • Perform minor repairs on plumbing and electrical components; monitor and analyze building equipment and a variety of electrical and mechanical appliances; and identify needed repairs or maintenance
  • Monitor the following and report findings: Employees’ performance; supply ordering patterns and deviations; appearance of county buildings for aesthetics, and completed minor maintenance work
  • Keep managers aware of issues that require escalation and escalate items in a timely manner
  • Assist in the replenishment of supplies, mixing of disinfectant solutions, moving furniture, and the collection and disposal of trash; perform all of the work reviewed
  • Ensure that cleaning, sweeping, washing, mopping and disinfecting of buildings, furnishings, rest rooms, and equipment are accomplished effectively and properly; ensure floor care schedules are adhered to, which includes vacuuming, and shampooing
  • Ensure all ergonomic chairs and other controlled assets are processed properly in Remedy and Service Now either for a customer or return to stock
  • Department of Public Social Services (DPSS)

Customer Service Rep-II

County of Riverside
12.2013 - 09.2014
  • Company Overview: Department of Public Social Services (DPSS) TAP
  • Under the instruction and supervision of Support Service Technician staff, assist in performing a variety of minor facilities mechanical and maintenance work including moving and securing furniture, boxes, supplies, stocks, materials and equipment; drive large County truck or van to specified County buildings
  • Load and unload supplies, materials and equipment from County truck; receive supplies and equipment; inspect for damage and quantity received against invoice
  • Store stock in accordance with storing and inventory system; duplicate forms and other printed materials; perform data entry; utilize pallet jack to move pallets; notes and reports to supervisor items that are low in stock
  • Package items to be shipped; fills requisitions and assembles for delivery
  • Monitor, analyze building equipment and a variety of electrical and mechanical appliances
  • Maintain store and process records; input information into and maintain a computerized information retrieval system
  • Fill supplies requisitions and assembles for delivery
  • Install and reconfigures systems furniture
  • Maintain warehouse in neat and clean condition
  • Assemble new equipment such as chairs, desks, bookcases, etc
  • Ensure vehicles are cleaned, properly maintained and properly supplied
  • Take physical inventory of supplies in warehouse
  • Set up conference rooms to specified seating arrangements
  • Department of Public Social Services (DPSS) TAP

Office Assistant I & II, Stock Clerk, Customer Service Assistant

County of Riverside TAP
10.2008 - 04.2013
  • Company Overview: Registrar of Voters (ROV)
  • Operate a forklift and other equipment in the loading and unloading of election supplies, equipment, files and furnishings
  • Assemble voting equipment and supplies for distribution to polling places and Precinct Officers
  • Receive, load and unload supplies, materials and equipment from vendor trucks; operate forklift to move pallets; inspect for damage and quantity received against requisitions, invoices, or freight bills
  • Program voter cartridges and electronic voting equipment for use in elections
  • Operate postage metering machine in the metering of first class and third class U.S
  • Mail
  • Pick up bulk mail at post office and deliver to appropriate departments
  • Store stock in accordance with established storing system; keep storeroom in orderly and clean condition; package items to be shipped; fill requisitions and assembles for delivery; note and report to supervisor items that are low in stock
  • Assist with staging, loading, and unloading voting equipment onto transport company vehicles
  • Assemble and move office equipment and furnishings
  • Maintain election data and produce a variety of election reports using a database
  • Serve as Registrar of Voters Liaison
  • Distribute office supplies including, but not limited to, computer paper, copier paper, voter registration cards, envelopes, etc
  • Provide technical guidance to the public and government officials
  • Assist in the delivery and pick-up of election equipment, materials, and supplies (voting booths, ballot boxes, tables, chairs, sample ballots, voter registration forms, flags and frames) for various smaller elections at multiple locations, to/from vendors and others throughout the County
  • Maintain records on all forms and supplies
  • Receive, inventory, and separate all official voting ballots
  • Maintain, repair election and office equipment, including but not limited to, voting booths, ballot boxes, tables, chairs, voting booth light fixtures, handles, hinges, etc
  • Stage voted and unvoted official ballots, sample ballots, State pamphlets, and office forms, by boxing, palletizing, shrink-wrapping and loading on to recycling vehicles by forklift and manually
  • Apply postage, picks up, and deliver all office mail
  • Oversee outreach and recruitment of election officers & polling places
  • Sort and verify ballots and election materials by precinct number, ballot type, and numbering sequences
  • Perform daily checks using a checklist to ensure proper maintenance of forklift
  • Coordinate multifaceted workload to meet legally mandated deadlines and prepare management reports
  • Maintain electronic filing system of incoming and outgoing material (inventory)
  • Restock and regularly inventory all equipment and supplies in warehouse and/or storage facilities
  • Assist instructor in training poll workers to ensure proper procedures are followed
  • Store, inventory and repairs election equipment, materials, and supplies
  • Supervise and directs the work of temporary and/or seasonal warehouse workers during high workload and peak election times
  • Research and prepare handbooks and training procedures for election officers and poll workers
  • Schedule transport companies for delivery and pickup of voting equipment
  • Assist in the processing of voted ballots to be counted
  • Serve as a Range Inspector on Election Day
  • Supervise the preparation of poll worker supplies and ballot delivery
  • Data entry of a variety of material and document information into appropriate computerized records
  • Promote Voter registration in the County of Riverside through public speaking engagements with schools, colleges, community events, fairs and service organizations
  • Answer telephones and respond to routine telephone inquiries, refer callers to appropriate department
  • Assemble various boxes needed to conduct elections
  • Operate the Optech 400C optical ballot scanner
  • Registrar of Voters (ROV)

Parts and Accessory Manager

West Coast Motorsports
11.2006 - 12.2007
  • Directly supervise staff of fifteen employees, in different departments throughout the store
  • Interview and select new employees according to their qualifications
  • Ensure proper training and performance of personnel in three departments
  • Shipping and receiving; matched what was received to invoice and inspect items for damage
  • Develop performance indicators to ensure employee maximum efficiency
  • Prepare and submit purchase orders for replacement of stock
  • Maintain inventory not to exceed specified guidelines
  • Supervise, inspect and review daily performance of all staff
  • Conduct additional training if necessary
  • Attend Off-Road shows at various locations and make recommendations to General Manager
  • Process various reports by reviewing expenditures and profits
  • Develop policies and procedures for each department
  • Conduct training sessions on new product to ensure employee knowledge
  • Ensure customer satisfaction with utmost professionalism

Parts Counter/ Assistant Manager

West Coast Motorsports
08.2004 - 11.2006
  • Inside sales, special orders for domestic and international customers
  • Performed manager duties to include, personnel training, inventory control and order processing
  • Supervise parts counter personnel
  • Assist where necessary to expedite orders from different vendors

Parts Counter

Malcolm Smith Motorsports
02.2001 - 08.2004
  • Obtain knowledge of several manufacturers not limited to motorcycles, all-terrain vehicles and jet skis
  • Inside sales, special orders for domestic and international customers
  • Customer service
  • Implement new spare parts system

Machinery Technician

U.S. Coast Guard
01.1989 - 08.1994
  • Operated maintained, troubleshot and repaired diesel engines and associated auxiliary system and components
  • Maritime Law Enforcement Officer
  • Ensured both civil and commercial vessels complied with Federal safety rules and regulations
  • Boarded vessels suspected of boating while intoxicated or other illegal activities
  • Emergency Medical Technician: Respond to medical emergencies either on the water or on land
  • As a certified E.M.T., train and certify other personnel in C.P.R
  • And basic first aid
  • Hazardous Waste Manager: Supervised and ensured proper handling and disposal of waste oil, fuel and anti-freeze throughout entire procedure
  • Maritime Law Enforcement Instructor: Properly train personnel on what rules and regulations all boaters civil and commercial are to follow
  • Train personnel on self-defense and proper use of the government issued 9mm pistol, 12 gauge shotgun and M16 rifle
  • Train personnel on how to inspect safety equipment on all vessels to ensure proper function

Skills

  • Management
  • Supervising
  • Leading teams
  • Customer service
  • ServiceNow
  • Microsoft Office
  • Word
  • Excel
  • Forklift certified
  • Written communication
  • Verbal communication
  • Motivated
  • Organized
  • Work ethic
  • Leadership
  • Collaborative Team Player
  • Training and mentoring
  • Staff Scheduling

Certification

  • Machinery Technician “A’, Yorktown, VA, 12/01/89 - 02/01/90
  • Maritime Law Enforcement, Yorktown, VA, 02/01/91 - 04/01/91
  • Emergency Medical Technician, Petaluma, CA, 07/01/91 - 07/01/91
  • Hazardous Waste Management, San Pedro, CA, 10/01/91 - 10/01/91
  • Maritime Law Enforcement Instructor Course, Yorktown, VA, 10/01/91 - 12/01/91

Timeline

Sr. Support Services Technician

County of Riverside
03.2019 - Current

Support Services Technician

County of Riverside
09.2014 - 03.2019

Customer Service Rep-II

County of Riverside
12.2013 - 09.2014

Office Assistant I & II, Stock Clerk, Customer Service Assistant

County of Riverside TAP
10.2008 - 04.2013

Parts and Accessory Manager

West Coast Motorsports
11.2006 - 12.2007

Parts Counter/ Assistant Manager

West Coast Motorsports
08.2004 - 11.2006

Range Inspector, Assistant Supervisor

County of Riverside
06.2004 - Current

Parts Counter

Malcolm Smith Motorsports
02.2001 - 08.2004

Machinery Technician

U.S. Coast Guard
01.1989 - 08.1994

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RICARDO MORA