Ricardo Mora
Castro Valley
Summary
Professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Sales Associate
Sunrun
05.2023 - Current
- Developed strong customer relationships through effective communication and product knowledge.
- Assisted customers in selecting solar energy solutions tailored to their needs.
- Educated clients on benefits of solar technology and financing options available.
- Collaborated with team members to enhance sales strategies and improve customer experience.
- Conducted follow-ups with potential customers to ensure satisfaction and address inquiries.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Real Estate Agent
Realty One group Future
01.2018 - Current
- Called or emailed lapsed clients to inquire about continuing needs.
- Presented properties to potential buyers to address questions or concerns.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Managed real estate transactions from initiation to closing.
Business Owner
Fresca (Ice creamery)
04.2016 - 03.2018
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations, ensuring high-quality product delivery and customer satisfaction.
- Established vendor relationships, negotiating contracts to secure favorable terms for supplies and equipment.
- Established strong customer relationships through excellent communication and attentive service.
Business Owner
Hacienda Western Wear
08.2009 - 02.2016
- Resolved issues quickly through meticulous research and quick decision-making.
- Interviewed, trained and supervised employees.
- Implemented campaigns and promotions to help with developing goods and services.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Delegated work to staff, setting priorities and goals.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Determined pricing for products or services based on costs and competition.
- Set pricing structures according to market analytics and emerging trends.
Education
High School Diploma -
Hueneme High School
Oxnard, CA06.1980
Skills
- MLS Database
- Billingual
- Cost Control and Budgeting
- Resources Allocation
- Employee Training
- Risk Mitigation and Management
- Issue Resolution
- Decision Making
- Customer Service Management
- Team Leadership
- Staff Scheduling
- Focus and Follow-Through
- Customer service
- Teamwork and collaboration
- Problem-solving
Education and Training
other
Languages
English
Spanish
Timeline
Sales Associate
Sunrun
05.2023 - Current
Real Estate Agent
Realty One group Future
01.2018 - Current
Business Owner
Fresca (Ice creamery)
04.2016 - 03.2018
Business Owner
Hacienda Western Wear
08.2009 - 02.2016
High School Diploma -
Hueneme High School