RICARDO MORALES PADILLA
Reno,USA
Summary
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server Assistant
Schaffer's Mill
Truckee, CA
06.2023 - Current
- Collaborated with team members to achieve daily goals within specified time frame.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Carried food orders to specific restaurant tables and served guests.
Guest Services Associate/Valet Driver
Hyatt Corporation
Olympic Valley, CA
10.2020 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency
- Confirmed arrival and departure times for guests
Food and Beverage Steward/Support Associate
Palisades Tahoe
Olympic Valley, CA
01.2016 - 03.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Trained new staff members on company policies and procedures
- Maintained clean and organized restaurant to comply with hygiene and health regulations
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
- Distributed food to waiters and waitresses to serve to customers
- Cleaned and organized kitchen, dining and service areas
Valet Parking Attendant
San Juan Valera Parking
San Juan, Puerto Rico
01.2013 - 12.2015
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles
- Facilitated vehicle flow by managing traffic control and parking in assigned area
- Explained parking rates and retrieval procedures to guests upon arrival
- Lifted and removed barricades to open or close parking areas
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles
Education
Computer Repair -
Universidad Interamericana
Barranquitas, Puerto Rico, US06.2012
High School Diploma -
05.2006
Skills
- Customer service
- Service prioritization
- Hotel experience
- Computer skills
- Teamwork and collaboration
- Food station setup
- Positive and friendly attitude
- Multitasking and organization
- Attention to detail
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Server Assistant
Schaffer's Mill
06.2023 - Current
Guest Services Associate/Valet Driver
Hyatt Corporation
10.2020 - 03.2023
Food and Beverage Steward/Support Associate
Palisades Tahoe
01.2016 - 03.2020
Valet Parking Attendant
San Juan Valera Parking
01.2013 - 12.2015
Computer Repair -
Universidad Interamericana
High School Diploma -
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