Ricardo Mota Jr.
Bell,USA
Summary
Experienced Business Operations professional with 4+ years at CarMax. Proven track record of delivering positive results and adapting to challenges. Skilled in fostering team success through communication and problem-solving. Dependable and flexible, ensuring smooth operations and high work quality.
Overview
7
7
years of professional experience
Work History
Customer Specialist for Alternative Delivery
CarMax
08.2022 - Current
- All business office associate responsibilities
- Preparing and finalizing documents set up for vehicle purchases off-site from CarMax location
- Verified accuracy of customer account information and updated when necessary.
- Driving to customer’s residence and purchasing their vehicle
- Assisting with Home Delivery appointments for customers purchasing a vehicle from their residence using CarMax online system
- Manager approval rights to office associates
- Preparing and conducting team huddles daily to morning and night crew with company updates
- Developing and mentoring new associates
- Delegating and assigning tasks to associates
- Daily team leader responsibilities to assist with being Manager on Duty when needed
Business Office Associate
CarMax
09.2021 - 08.2022
- Answering and transferring phone calls from customers, other CarMax locations, and dealers
- Experience with requesting dealer payoffs for leased and financed auto accounts
- Opening/closing cash drawer large funds
- Reconciling stores safe fund
- Preparing and finalizing sale paperwork for vehicle purchase
- Completing and verifying sold paperwork for vehicle registration
- Ability to sign E-Sign/DocuSign forms with or without customer present
- Knowledge with assessing AVRS documents
- Ability to provide customers with auto appraisal amounts from online based system
- Knowledge of completing specialized appraisal purchases that include: trusts, death certificates, businesses, etc.
- Ability to cancel extended warranty/GAP Insurance for customers in-store or over the phone
- Sending other CarMax locations confidential customer documents through shipping services such as FedEx on a daily basis
Meat Clerk
Northgate Market
06.2018 - 09.2021
- Customer Service
- Stock Inventory
- Attentive to customers needs and requests
- Adapting to different customer requests to best suit their needs
- Handling various transactions at once
- Answering phone calls from customers and management for particular requests
Education
Bachelor’s Degree - Business Administration And Management
California State University, Los Angeles
Los Angeles, CA05-2025
Associate Degree - Business Administration, Economics
East Los Angeles College
Monterey Park, CA06.2023
Associate of Science - Business Administration And Management
East Los Angeles College
Monterey Park, CA06-2023
Skills
- Customer service
- Problem-solving
- Time management
- Team collaboration
- Customer relations
- Microsoft Excel
- Microsoft Word
- CRM software
- Data entry
- Team development
LANGUAGES
English
Spanish
Timeline
Customer Specialist for Alternative Delivery
CarMax
08.2022 - Current
Business Office Associate
CarMax
09.2021 - 08.2022
Meat Clerk
Northgate Market
06.2018 - 09.2021
Bachelor’s Degree - Business Administration And Management
California State University, Los Angeles
Associate Degree - Business Administration, Economics
East Los Angeles College
Associate of Science - Business Administration And Management
East Los Angeles College
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