Ricardo Moven

Work History

Department Of Veterans Affairs

08.2020 - Current

Processed onboarding provider applications and maintain existing appointments and credentialing documents to ensure records are complete, accurate, and compliant with regulatory agency and organizational requirements-Top Five amongst other VA's.
Performed primary and secondary source verifications of provider credentials according to policy and procedures and tools-successfully trained 4 new hires in duties.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior-aided "Excellent" rating during organization Joint Commission Inspection.
Developed highly empathetic client relationships earned reputation for exceeding service standard goals, answered customer questions regarding customer complaints.

Department Of Veterans Affairs

07.2019 - 08.2020

Managed high volume of phone calls, schedules numerous meetings in support of SCI Home Care team, coordinated and distributes various employee requests, resolves general patient inquiries, prioritizes and routes complaints to proper channels.
Provided excellent customer service; performs administrative support tasks for SCI Home Care personnel; acts as liaison between patients and health care coordinators, consistently communicated information to various agencies, caretakers, educational organizations, vendors and resident coordinators.
Lean Six Sigma Yellow Belt; volunteered 25+ hours to maximizing patient room utilization, efforts aided in increasing number of patient appointments and quick access.
Determined qualifications and eligibility of purchase card holders, negotiated government rates for goods and services, settled accounts with companies and juggled very high-volume workload-zero errors during Audit.

Department Of Veterans Affairs

04.2016 - 07.2019

Answered multi-line phone system and greeted callers enthusiastically-departments 1st line contact to management.
Maintained office supply inventory, created checks and balance system which increased vigilance on stock and controlled ordering.
Subject matter expert and liaison between department management and administrative personnel in affiliated academic institutions, instructed new Residents into hospital setting and ensured all facets of orientation are accomplished: fingerprinting, education, applications, and identification badges; 60 completed per semester.
Prepared, maintained and modified electronic manuals and correspondence for VA personnel which includes, VA letters, hospital memorandums, monthly and annual reports-improved departments awareness and compliance.
Participated in team brainstorm sessions to analyze organizational problems and improve efficiency of department; organized 20 events for department-increased overall moral and cohesion between staff and management.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Trinity Technology Group

09.2015 - 04.2016

Interacted with public to give directions, explain rules and regulations and respond to inquiries-zero flight mishaps.
Trained to identify and mitigate risk associated with threats to flight safety and personnel-80% pass rate on threat and baseline assessment.
Communicated effectively in difficult situation such as those involving higher than normal pressure, adversarial circumstances, or complex subject matter, to clarify problems and identify appropriate next steps.
Facilitated orderly and efficient processing of 20K passengers and baggage on daily commercial flights.
Maintained accurate knowledge of various departmental policies, priorities, and goals; boosted collaboration of 6 airline companies.

United States Air Force, USAF

01.2004 - 12.2014

Established good work climate that encouraged employees to interact, promote and achieve management goals. Efforts aided in early promotion for 5 subordinates.
Lead instructor for Human Factor Safety Awareness Training; established required training program leading to organization being 1st of 5 with 100% trained employees.
Served as point of contact for vendors and outside parties, oversaw incoming/outgoing mail and initiated contact with vendors and other parties, reconciled budget, justified training /travel funds, entered and maintain travel requests.
Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
Responsible for controlling organization’s combat and contingency resources that included additional 120 personnel, $2.5M vehicle fleet, and $600K equipment account.
Supervised processing $3.5M inbound and outbound personal property shipments, inventoried $5M in material handling equipment; accomplishments led to organization's “Outstanding” rating during Compliance Inspections.