Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Career Experience
Timeline
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Ricardo Narvaez

Lake Worth,FL

Summary

Results-driven sales professional with extensive experience in maximizing profitability and fostering customer satisfaction through strategic leadership and operational excellence in diverse environments. Skilled in identifying operational inefficiencies, implementing targeted solutions, and leveraging strong analytical skills. Instrumental in exceeding sales targets by cultivating high-performance teams and fostering customer-centric cultures. Known for executing innovative merchandising strategies to enhance product visibility and drive sales. Experienced in creating and maintaining strong vendor relationships, negotiating favorable terms, and optimizing inventory levels. Unparalleled leadership and strategic thinking skills combined with a hands-on approach ensure seamless day-to-day operations. Excellent leadership and communication skills, coupled with a deep understanding of technology and market trends enabling effective decision-making and driving business growth. Extensive “big-box” retail, soft and hard lines, and human resources background.

Overview

1
1
Certification

Work History

Sales Manager, Merchandising Manager

Best Buy Co.
Manalapan, NJ

Assistant Manager, Supervisor, Sales Associate

The Home Depot
South Plainfield, NJ

Education

Diploma -

McKee Vocational Technical High School

Business Analytics Certification -

University of North Carolina’s Kenan-Flagler Business School

Skills

  • Store Operations Management
  • GAAP Principles & KPI’s Management
  • Team Building & Leadership
  • Strategic Planning & Execution
  • Sales & Revenue Growth
  • P&L & Balance Sheet
  • Performance Metrics & Analysis
  • Recruitment, Talent, and Performance Management
  • Budgeting & Forecasting
  • Public Speaking/Presenting
  • Market Trends Analysis
  • Inventory Management
  • Salesforce
  • HubSpot CRM
  • HCM Software: Workday
  • Cisco Webex
  • Microsoft Teams
  • Zoom
  • E-Commerce

Certification

  • Business Consultant via IAP Career College
  • Whole Life Insurance & Annuities, NY, NJ, & FL

Languages

  • English
  • Spanish

Accomplishments

  • Led thriving retail operations, steering revenue streams from $26MM to $101MM per year, attaining consistent growth.
  • Transformed store cultures at Floor & Décor and Best Buy, yielding increased profits through tailored strategies in three NSOs.
  • Orchestrated over four Best Buy stores to surpass company goals and achieve positive net promoter scores during a successful six-year tenure.
  • Negotiated lucrative contracts with major entities like Royal Caribbean, Waste Management, Nova Southeastern University, and Bank Atlantic Center, securing multi-million-dollar deals.

Career Experience

  • Rent-A-Wheel, South Florida Market, FL, 01/01/24, current, District Manager, Overseeing five stores within the South Florida region throughout Palm Beach, Broward, and Miami-Dade Counties to maximize profitability by setting sales targets and strategizing on business development., Develop and implement business strategies to increase sales and performance, expand store traffic, and optimize business opportunities and profitability; analyze and predict sales and financial data; and profit and loss., Train, motivate, mentor, and provide feedback to store managers and sales staff to garner results., Conduct weekly operational audits and store check-ins to ensure stores are operationally sound and on process to meet sales objectives., Ensure standards for quality, customer service, and health and safety are met.
  • R&R Consulting Services LLC, Lake Worth, FL, 01/01/22, current, Founder/Owner, Providing expert consulting services for various industries, specializing in home improvement, consumer electronics, and big-box retail sectors., Assessing and analyzing various aspects of business, including forecasting, market trends, and risks, and opportunities, connecting with clients to provide expertise needed to move their businesses forward, navigating future success, and providing industry insights for the world’s top business professionals., Working with various top firms globally, including Pleasant Lake Partners LLC, PR; Third Bridge, UK; Dialectica, UK, & Guidepoint, NY., Organizing and executing assigned business projects on behalf of clients, including surveys, reports, etc., analyzing and interpreting data to unearth weaknesses and problems, and deriving causes., Formulating recommendations and solutions based on client wishes, capabilities, and limitations, and forming concise reports., Presenting findings and suggestions to clients with ample justification and practical advice, including detailed business plans.
  • Floor and Décor Holdings, Inc., Fairfield, CT, 01/01/20, 01/01/22, Store Manager, Supervised senior leaders, ensuring readiness to steer the store toward budget goals and sustain an exceptional customer satisfaction score of over 90., Facilitated promotion of around 50 external hires and guided internal staff into managerial roles, nurturing a dynamic and diverse management team., Established consistent success by surpassing annual SER audits, showcasing commitment to operational excellence and compliance within the store., Focused on continuous improvement, implementing training programs that elevated employee engagement scores to an impressive 85, positioning the store as the regional leader in team satisfaction.
  • Walmart Stores, Flemington, NJ, 01/01/19, 01/01/20, Store Manager, Managed diverse team of over 200 employees, overseeing daily operations and fostering a positive work environment., Collaborated with various departments and HR to handle recruitment, performance evaluations, and team development initiatives., Maintained meticulous focus on store presentation, certifying a visually appealing and customer-friendly environment., Enforced strict adherence to safety and security standards, prioritizing the well-being of both customers and staff., Balanced $80MM annual budget, making strategic decisions to optimize financial performance and drive profitability.
  • Lowes Home Improvement Co., NJ, 01/01/16, 01/01/19, Store Manager, Led three New Jersey locations, initiating the Hillsborough team on a new operational model, showcasing adaptability and strategic leadership., Orchestrated a diverse team of 135 line-level employees and five assistant managers, managing a substantial $39MM annual budget, focusing on efficiency, cost controls, sales, and growth in Pro business accounts., Completed rigorous 12-month Store Manager Training Program in North Bergen, NJ, demonstrating commitment to professional development and learning., Achieved revenue targets and positive store comparable sales while mitigating shrink/inventory risks in high-theft stores, representing problem-solving skills honed during management training at UNC in Chapel Hill, NC.
  • Best Buy Co., NJ / FL, 01/01/00, 01/01/16, General Manager, Administered operations for 2 New Jersey and 4 Florida stores over a 14-year period in various management roles., Directed high-performing teams through recruitment, training, coaching, and monitoring, supervising five store managers, 12 supervisors, and 150 line-level employees to optimize performance and deliver constructive feedback for continuous improvement., Exceeded revenue goals, consistently achieving year-over-year net operating profit and positive comparable sales in stores with a $106 million budget., Elevated profits by hosting impactful events featuring TV personalities, professional singers/artists, and sports organizations like NASCAR and WWE., Pioneered advertising and marketing collaborations with leading local businesses for strategic opportunities., Established partnerships with industry giants such as Comcast, DIRECTV, Blackberry, AT&T, Verizon, CNN, Cartoon Network, various TV stations, local radio stations, and numerous other vendors to enhance business synergies and broaden reach.

Timeline

Sales Manager, Merchandising Manager

Best Buy Co.

Assistant Manager, Supervisor, Sales Associate

The Home Depot

Diploma -

McKee Vocational Technical High School

Business Analytics Certification -

University of North Carolina’s Kenan-Flagler Business School

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Ricardo Narvaez