Ricardo Navarro
Houston,TX
Summary
Seeking to apply my knowledge of communication and negotiations skills to raise the standard of clientele management
Overview
3
3
years of professional experience
Work History
Customer Service
ASAP Insurance
23588 FM 1314 Suite B
07.2020 - 07.2021
- Resolved over 50 escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Intern
Insperity
19001 Crescent Springs
09.2022 - Current
- Sort and organize files, spreadsheets, and reports of over 100 clientele.
- Assist clients with service questions to facilitate meetings.
- Conduct regular reviews of projects and identified areas for improvement.
Education
High School Diploma -
C. E. King High School
11433 East Sam Houston Pkwy N, Houston, TX 7704405.2023
Associates - Communications
San Jacinto College
5800 Uvalde Rd, Houston, TX 7704905.2023
Skills
- Email Communications
- Telephone Etiquette
- Excel
- Word
- Outlook
- PowerPoint
Accomplishments
- Experienced ability to work with others efficiently and effectively
- Developed useful common sense habits
- Optimized problem-solving skills in difficult situation
- Improved time management
- Refined learning habits and learning speed
Languages
Spanish
Native or Bilingual
Timeline
Intern
Insperity
09.2022 - Current
Customer Service
ASAP Insurance
07.2020 - 07.2021
High School Diploma -
C. E. King High School
Associates - Communications
San Jacinto College