Ricardo Obeso

Communication Skills: Effective verbal and written communication is crucial for interacting with nurses, doctors, and other healthcare professionals

Interpersonal Skills: Building and maintaining positive relationships with healthcare professionals, patients, and colleagues is essential

Problem-Solving: Ability to identify and resolve issues that may arise in the coordination of patient services and healthcare professionals

Adaptability: Healthcare environments can be dynamic; being adaptable to changes and able to handle unexpected situations is crucial

• Assisted patients with billing concerns and guided their financial aid applications
• Maintained, organized, and updated patient EHR software plus paper documentation for archiving purposes
• Referred patients to appropriate medical departments and responded to over 40 calls with scheduling requests daily
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

• Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
• Assisted with office procedures by monitoring patient flow, performing telephone screening, and maintaining sample drug lists.
• Analyze the health history of 1000+ donors within the blood center
• Had a retention rate of 37% of patients by having them sign up to our loyalty program

• Welcome and check-in 50+ and assisted patients with billing concerns and guided their financial aid application
• Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
• Exhibit essential customer service demonstrating active listening, focus on issue resolution, and problem-solving abilities to meet and exceed the needs of our patients
• Eager to accept educational opportunities as shared through workflow or process change