RICARDO OLIVEROS

Dynamic, results-oriented professional with 22+ years of experience in luxury customer experience and high-profile event management. Proven track record in optimizing service operations, enhancing client satisfaction, and driving strategic growth through effective team leadership, event execution, and operational efficiency. Highly adept at creating seamless, high-quality experiences, aligning teams with organizational goals, and fostering a culture of service excellence.

• Event Leadership: Directed high-profile events with attention to luxury standards, overseeing the end-to-end execution, from planning to post-event evaluation. Successfully coordinated staff across departments to ensure a consistent and high-caliber guest experience.
• Staff Training & Development: Designed and implemented staff training modules focused on luxury service standards, boosting customer satisfaction metrics and service efficiency across multiple venues.
• Operational Efficiency & Cost Management: Initiated cost-saving procedures that reduced operational expenses by 15% on average while maintaining exceptional service quality. Successfully balanced staffing schedules to align with demand fluctuations, minimizing overtime costs.
• Client Communication & Relationship Management: Built and nurtured client relationships through proactive communication and problem-solving, resulting in repeat business and a significant increase in event bookings.
• Technology Utilization: Leveraged Microsoft Office Suite and CRM systems to manage scheduling, logistics, and customer data, enhancing operational transparency and reducing administrative time by 20%.