Stephanie Alvarez
Fort Worth,TX
Summary
Hard-working professional with 6+ years of experience and a proven knowledge of verbal and written communication, data entry, and administrative/clerical support. Aiming to leverage my skills to successfully fill the Office Administrator role at your company.
Overview
7
7
years of professional experience
Work History
Backup Service Administrator
Park Place Motorcars Mercedes-Benz
09.2023 - 10.2024
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tasked with data entry, records oversight and issue resolution for team of 10 customer service personnel.
Sales Greeter
Park Place Motorcars Mercedes-Benz
06.2022 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer phone calls and direct inquiries to the appropriate department/staff members.
- Handle incoming and outgoing mail and packages.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Assist with administrative tasks, including data entry and document preparation.
- Support various departments with special projects as needed.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
- Handled cash transactions and maintained sales and payments records accurately.
Pickup and Delivery Coordinator
Sewell Automotive
04.2021 - 06.2022
- Assisting customers by coordinating a date and time to have their vehicle picked up for routine maintenance.
- Creating repair orders.
- Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
- Collecting payment over the phone.
Loan Car Assistant
Sewell Automotive
02.2021 - 06.2022
- Greeted guests in with friendliness and professionalism.
- Assisting clients with getting a loaner vehicle while their car is being serviced.
- Create damage reports as needed.
- Prepped new vehicles to be added into the loan car fleet.
Parts Inventory Specialist
Sewell Automotive
10.2017 - 01.2021
- Received incoming shipments and compared contents against associated records.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
High School Diploma -
Dubiski Career High School
Grand Prairie, TX05-2018
Skills
- Organization skills
- Data Entry
- Office Administration
- File Management
- Administrative Support
- Verbal and written communication
- Customer and client relations
- Clerical Support
- Microsoft Office 365
- CRM
- CDK
Languages
Spanish
Native or Bilingual
Timeline
Backup Service Administrator
Park Place Motorcars Mercedes-Benz
09.2023 - 10.2024
Sales Greeter
Park Place Motorcars Mercedes-Benz
06.2022 - 10.2024
Pickup and Delivery Coordinator
Sewell Automotive
04.2021 - 06.2022
Loan Car Assistant
Sewell Automotive
02.2021 - 06.2022
Parts Inventory Specialist
Sewell Automotive
10.2017 - 01.2021
High School Diploma -
Dubiski Career High School
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