Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Alvarez

Fort Worth,TX

Summary

Hard-working professional with 6+ years of experience and a proven knowledge of verbal and written communication, data entry, and administrative/clerical support. Aiming to leverage my skills to successfully fill the Office Administrator role at your company.

Overview

7
7
years of professional experience

Work History

Backup Service Administrator

Park Place Motorcars Mercedes-Benz
Fort Worth, TX
09.2023 - 10.2024
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Tasked with data entry, records oversight and issue resolution for team of 10 customer service personnel.

Sales Greeter

Park Place Motorcars Mercedes-Benz
Fort Worth, TX
06.2022 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

  • Answer phone calls and direct inquiries to the appropriate department/staff members.
  • Handle incoming and outgoing mail and packages.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assist with administrative tasks, including data entry and document preparation.
  • Support various departments with special projects as needed.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
  • Handled cash transactions and maintained sales and payments records accurately.

Pickup and Delivery Coordinator

Sewell Automotive
Fort Worth, TX
04.2021 - 06.2022
  • Assisting customers by coordinating a date and time to have their vehicle picked up for routine maintenance.
  • Creating repair orders.
  • Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
  • Collecting payment over the phone.

Loan Car Assistant

Sewell Automotive
Fort Worth, TX
02.2021 - 06.2022
  • Greeted guests in with friendliness and professionalism.
  • Assisting clients with getting a loaner vehicle while their car is being serviced.
  • Create damage reports as needed.
  • Prepped new vehicles to be added into the loan car fleet.

Parts Inventory Specialist

Sewell Automotive
Fort Worth, TX
10.2017 - 01.2021
  • Received incoming shipments and compared contents against associated records.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Education

High School Diploma -

Dubiski Career High School
Grand Prairie, TX
05-2018

Skills

  • Organization skills
  • Data Entry
  • Office Administration
  • File Management
  • Administrative Support
  • Verbal and written communication
  • Customer and client relations
  • Clerical Support
  • Microsoft Office 365
  • CRM
  • CDK

Languages

Spanish
Native or Bilingual

Timeline

Backup Service Administrator

Park Place Motorcars Mercedes-Benz
09.2023 - 10.2024

Sales Greeter

Park Place Motorcars Mercedes-Benz
06.2022 - 10.2024

Pickup and Delivery Coordinator

Sewell Automotive
04.2021 - 06.2022

Loan Car Assistant

Sewell Automotive
02.2021 - 06.2022

Parts Inventory Specialist

Sewell Automotive
10.2017 - 01.2021

High School Diploma -

Dubiski Career High School

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Stephanie Alvarez