Ricardo Ortiz

Experienced Customer Service Representative fluent in English and Basic Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

• Google IT Support Certificate from Coursera
• ASE Certified

Dynamic professional with a background in the automotive industry, eagerly seeking a transition to a customer service role. Highly skilled in client engagement, problem-solving, and effective communication, with a proven track record of maintaining high client satisfaction levels. Enthusiastic about continuous learning and skill development, I am always open to training opportunities to better meet and exceed customer expectations. Committed to leveraging my skills in a dynamic environment to deliver top-notch service and support. Skilled in delivering high-quality customer service through comprehensive auto servicing. Proficient in inspecting, diagnosing, and repairing vehicles, with a focus on clear client communication. Experienced in handling diverse maintenance tasks from tires to onboard computer diagnostics, ensuring each job meets client expectations for reliability and performance. Specialized in engine rebuilding and repair, including radiator and water pump installations, with a strong focus on customer interaction. Excelled in communicating with customers to arrange service appointments, guiding them through the necessary repairs and recommended services in an understandable and professional manner. Demonstrated expertise in sales through effective upselling techniques. Managed inventory responsibilities, ensuring stock availability, and handled invoicing, showcasing meticulous attention to detail and organization skills in a client-focused environment. Proficient in managing the safety and readiness of vehicles traded in for resale as used cars. Demonstrated efficiency in organizing and swiftly preparing vehicles for sale, ensuring a quick turnover and maximizing revenue opportunities. Skilled in communicating with management to ensure smooth operations, prioritizing tasks, and maintaining organizational standards. This role required a keen eye for detail, excellent organizational skills, and the ability to work effectively under pressure to meet sales objectives.