Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ricardo Ortiz Di Sério

Woodland Park, NJ,USA

Summary

Professional leader in international business with solid track record in driving market growth and operational excellence. Proven ability to lead diverse teams, adapt to changing environments, and foster collaboration to achieve strategic goals. Skilled in market analysis, strategic planning, and relationship management, ensuring impactful results and sustained success.

Overview

30
30
years of professional experience

Work History

Country Manager, East

World Courier Inc
01.2022 - Current
  • Reporting to the Regional Vice President of North America, manage over 200 team members in operations with a P&L of approximately U$ 120 Million
  • Broad profile allows me to play in multiple areas and focus with efficiency on needed areas: operations, commercial, finance, quality
  • Expanded my role in FY 2025 adding Philadelphia to the East region
  • Collaborated and lead in the East Region the transformation initiative with the creation of the Country manager role, streamlining processes to improve the customer experience
  • Focused on Talent Management and Action: restructure of the regional team, leadership and operations. Talent assessment and redistribution of roles and responsibilities
  • Executed Operational turnaround, bringing main indicators from 66% average to within company standards (96%, 98%, 99,5%). Leadership, operational focus and Continuous Improvement implementation
  • Focused on Commercial strategy by actively being in the frontline with customers since day one in the position, visiting at least 5 per month building up to more than 10 customers a month. Evolutionary process below:
  • Customer recovery plans: reversal of at risk businesses with tailored action planning collaborating with sales, customer service and operations. Local and global billing impact Regeneron, Alexion, GSK, Ferring, Psychogenics, Agios
  • Win Back projects: teaming with sales to recover business from known customers lost due to performance or price. Xerimis, Cerba, Eurofins
  • Lead initiatives with regional sales that became benchmarks for NAM: east regional meetings, sales and ops regular meetings (which evolved to the Together for Growth format), regular meetings with the sales executives and sales calls
  • Follows the sales report monthly with the regional BD director, setting priorities and collaboration with the sales team for business generation


Sub Regional Director

World Courier
10.2019 - 12.2022
  • Reporting to the Latam Regional VP, responsible for Argentina, Brazil, Chile and Uruguay
  • 230 associates, 6 Direct Reports
  • Full Country responsibility for Brazil and upper management responsibility for the remaining sub region
  • 6 direct reports in multiple countries
  • Full P&L responsibility and accountability over local and function interaction for maximum delivery
  • Strong sales focus working closely with the BD Regional director and BD Management on developing business growth through KPI monitoring, active participation with customer interaction (sales calls, QBRs, recovery plans), SFDC monitoring for opportunity management and follow up
  • Participation on weekly BD calls with Brazil and regular monthly calls with the BD Director
  • Active monitoring of the main opportunities of the sub region and development of synergistic businesses
  • Strong interaction with the legal department, understanding our company's requirements guaranteeing alignment to AB's and World Courier's policies
  • Regular customer meetings supporting business development
  • Development of leaders with newly promoted and development plans for existing leaders
  • Consolidation of sub regional structure for alignment and potential synergies
  • Weekly 1:1 with leaders with monthly results meetings and development of turnaround strategies for any required items
  • 360 survey for development plan follow up with regular evaluation process for monitoring
  • Transformation of the staff structure and orgchart, adjusting to operational needs and customer compliance
  • Focused on diversity, inclusion and belonging, I have fostered inclusion on the team and guaranteeing equal opportunities
  • Lead DEI initiaives in the region with Brazil hiring the first female driver
  • Sub Region accounts for 65% of the region's volume, P&L, associates and impact
  • YoY continuous growth and transformation with FY21 YTD status of results for the sub region shows upside of 10% on the top line with improved results impacted heavily on the increase in direct cost but specifically on Intercompany changes and impacts
  • Impacting positively the region with over 3500 jobs per month, depot and transport business
  • Chile Business case implementation of a new depot (USD 4M investment approximately) on the largest investment being made in LatAm
  • Project on time and budget management with visibility and delivery
  • Pilot for new work formats and partnership with Quality for service improvement
  • Joint QA project improving all CAPA information as well as performance for the transportation processes with spot checks and preventive plans

Country Manager Brazil and Uruguay

World Courier
01.2015 - 09.2019
  • Reporting to the LATAM Regional VP, initial responsibility for Brazil adding Uruguay in 2016
  • Management of 75 employees; 5 direct reports and 4 shared
  • Responsible for operations in Brazil and Uruguay
  • Responsible for multi-client and local logistics operations, with warehousing operations focused on the clinical research market and commercial specialties and international and domestic transport
  • Implementation of the transformation process (change management) with the transition from a private company to a publicly traded company;
  • Focus on reversing the financial situation and growing market share in Brazil and Uruguay
  • Implementation of administrative-financial processes, weekly, monthly, quarterly reports; MRP (management review process);
  • Hiring and developing a sales team; sales plans, targetting, MRP
  • 208% growth in customer billing in three years
  • 172% growth in operating income in three years
  • 287% growth in shipment volume in three years
  • 67% improvement in employee engagement survey results
  • American Multinational Company (headquartered in London) – World leader in specialty logistics services
  • Belonging to the AmerisourceBergen group

Operations Director

DHL Supply Chain
01.2011 - 12.2014
  • Company Overview: German Multinational Company – World leader in providing logistics services with more than 500,000 employees worldwide and 10,000 in Brazil
  • Management of 270 employees; 5 reporting directly; reporting directly to the Vice President of Operations
  • Responsible for multi-client and local logistics operations, with operations of medical devices (medical equipment) and pharmaceuticals (cold chain)
  • Responsibility for the operational and financial results of storage and transport
  • Accountability, relationship management and business development for current customers as well as support for new business development
  • Responsible for the implementation of a sectorial project in Brazil to comply with new legislation (Traceability of Medicines)
  • Brazilian Representative of the Life Sciences Global Standardization team
  • Development of a solution set for medical devices
  • German Multinational Company – World leader in providing logistics services with more than 500,000 employees worldwide and 10,000 in Brazil

General Operations Manager

DHL Supply Chain
01.2009 - 12.2011
  • Company Overview: German Multinational Company – World leader in providing logistics services with more than 500,000 employees worldwide and 10,000 in Brazil
  • Management of 450 employees; 6 reporting directly; reporting directly to the Sr
  • Director of Operations
  • Responsible for logistical operations in a 25,000 m² warehouse dedicated to the pharmaceutical market with 18 clients working in total synergy;
  • Responsible for an operating and transport budget of approximately R$ 100MM
  • Operational leadership of the team with storage and transport services
  • Responsibility for operations and delivery of operating and financial results according to SLA's defined with customers;
  • Responsibility for inventory with values ​​stored above BRL 1,300MM with results above 99.9%
  • Acting with the operations, quality, customer service, Process Engineering, Inventory, Transport, Security and HR team
  • In-person work meeting corporate standards
  • Responsibility together with the quality area for compliance with regulatory standards and GmP (Good Manufacturing Process)
  • Operational support to 8 customers together with the Account Management team
  • Direct negotiation and commercial responsibility for 10 customers
  • Responsibility along with the HR team regarding the hiring, retention and development of employees
  • Responsibility for the Process Engineering team, seeking productivity gains and cost reductions through continuous improvement, process change using Six Sigma and PMI methodology - gains of R$ 1.5MM in the last 12 months
  • German Multinational Company – World leader in providing logistics services with more than 500,000 employees worldwide and 10,000 in Brazil

Sr. Project Development Manager

DHL Supply Chain
01.2008 - 12.2009
  • Company Overview: German Multinational Company – World leader in providing logistics services with more than 500,000 employees worldwide and 10,000 in Brazil
  • Responsibility for an operation dedicated to a customer in the pharmaceutical sector in a 10,000 M² warehouse
  • Management of a team of 90 employees with 2 direct reports
  • Implementation of a new operation dedicated to an American multinational related and equipment company
  • Responsible for new projects in the Life Sciences sector developing a 'solution set' for dedicated delivery in pharmaceutical retail
  • Development of new businesses, working directly in the commercial area;
  • Monitoring consultancy in the development of research on the logistics sector in the pharmaceutical industry, seeking new business opportunities
  • German Multinational Company – World leader in providing logistics services with more than 500,000 employees worldwide and 10,000 in Brazil

Operations Manager

DHL Exel Supply Chain
01.2005 - 12.2007
  • Company Overview: German Multinational Company – World leader in providing logistics services with more than 500,000 employees worldwide and 10,000 in Brazil
  • Responsible for managing a large logistics operation of a world leader in the food sector
  • Management of 156 employees;
  • Participation in the entire project design, gaining experience in project management, construction, regulatory standards, operational and financial planning;
  • Bidding projects for the purchase of structures in the amount of R$ 6 million, rental of handling equipment with a contract of R$ 2.5 million per year;
  • Annual budget management of R$23 million;
  • 20% exceeded profitability targets in the first year of operation;
  • Implemented cost reduction and operational staff optimization programs;
  • Implemented programs seeking to increase productivity with a strong focus on inventory;
  • Great focus on people development and management, seeking the best in the team for personal and professional improvement;
  • Developed best practices programs adopted as benchmarking by the group in Brazil;
  • German Multinational Company – World leader in providing logistics services with more than 500,000 employees worldwide and 10,000 in Brazil

Operations Supervisor

Exel do Brasil Ltda
01.2002 - 12.2004
  • Responsible for overseeing the distribution chain of a market leader in the home and personal care sector and export project of a market leader in the cosmetics sector
  • Management of 42 employees;
  • Increased overall productivity indices by an average of 31%;
  • Exceeded expected results in the Safety, Quality and Environment audits;
  • Implemented programs seeking to increase productivity with a strong focus on inventory;
  • Developed best practices programs adopted as benchmarking by the group's DCs in Brazil;
  • Improved inventory ratios by 8%;
  • Project budget management, with the main task of ensuring the project's profitability;

Purchasing Supervisor

Brose do Brasil
01.2001 - 12.2002
  • Company Overview: German multinational manufacturer of auto parts with approximately 15,000 employees and sales of 1.5 billion Euros
  • Responsible for all processes related to productive purchases (70% of total product costs)
  • Management of four employees
  • Responsible for BRL 45,000,000.00 per year in purchases
  • Through integration programs, brought the company closer to its suppliers, generating greater synergy in the processes
  • Through synergy with the engineering and quality departments, developed and approved national alternative raw materials for the products produced
  • Generated a 6% reduction in purchase costs
  • German multinational manufacturer of auto parts with approximately 15,000 employees and sales of 1.5 billion Euros

Logistics Coordinator

Brose do Brasil
01.1999 - 12.2001
  • Company Overview: German multinational manufacturer of auto parts with approximately 15,000 employees and sales of 1.5 billion Euros
  • Responsible for the entire Brose do Brasil supply chain during this period, reporting to the Supply Manager
  • Management of 15 employees
  • Integrated company and suppliers: on periodic trips to Germany (group headquarters) visited all suppliers, implementing procedures and creating more efficient lines of communication for import processes
  • Actively participated as leader and advanced user of the SAP integrated management system, working as a multiplier for employees
  • Reduced maritime transit times from 43 to 21 days through integration with suppliers, outsourcing of logistics processes and greater management of the logistics operator (freight, storage and transport negotiations)
  • Reduced import costs by 15%
  • Developed, trained and implemented quality procedures for ISO 9001, QS 9000, VDA 6.1 and ISO 14001 certification, obtaining certifications and maintenance in all quality audits
  • Reduced inventory from BRL 10,000,000.00 to BRL 3,500,000.00 in 2 years by restructuring the supply chain
  • Implemented effective inventory control methods reducing inventory differences by 25%
  • Developed optimized replenishment systems (kanban and JIT) with national suppliers, seeking to reduce inventories and speed up supply
  • Led the logistical planning of a new supply project for one of the main automakers in the country, developing the JIS (Just in Sequence) supply process, transport, storage and communication
  • German multinational manufacturer of auto parts with approximately 15,000 employees and sales of 1.5 billion Euros

Plant Manager

Coughlin do Brasil
01.1997 - 12.1999
  • Company Overview: American Multinational Logistics Services Provider
  • Responsible for the implementation and management of a Supply Chain Management project within a world leader in the assembly of diesel engines
  • Management of seven employees
  • Planned and implemented the warehouse layout seeking to optimize the internal material flow
  • Was responsible for negotiating and purchasing all storage and material handling equipment
  • Training with the company's branches in the United States, absorbing and applying the knowledge acquired in daily processes
  • Developed and implemented quality procedures for QS 9000 quality certification
  • Surpassed revenue and productivity goals by 7%
  • Coordinated and implemented activities that reduced inventory divergences by 15%
  • American Multinational Logistics Services Provider

International Area Supervisor

Master Freight Transportes Int.
01.1996 - 12.1997
  • Company Overview: National company providing import and export services with 45 employees and approximately 5 million sales
  • Responsible for developing new international partnerships seeking new business and greater profitability
  • Visited more than 12 countries in a period of six months contacting potential partners
  • Closing of more than six new contracts with new international partners, increasing the company's revenue by more than R$ 1,000,000.00 per year
  • Main contact between international partners and the company, being responsible for solving all problems presented
  • National company providing import and export services with 45 employees and approximately 5 million sales

Export Assistant

Master Freight Transportes Int.
01.1995 - 12.1997
  • Company Overview: National company providing import and export services with 45 employees and approximately 5 million sales
  • Responsible for monitoring air exports and imports and implementing and supervising the maritime transport department
  • Created a quality system seeking greater customer satisfaction through an open channel for communication
  • Developed a direct mail system with the market, increasing the company's revenue by R$ 100,000.00 per year
  • By bringing the company closer to airlines, it created greater synergy and optimized the processes for booking space for exports and imports
  • Developed the maritime transport department, providing all the necessary documentation with the port and legal authorities
  • Supervised the company's maritime department, being responsible for maritime import and export operations as well as profitability
  • Developed national partnerships in the main Brazilian ports
  • Negotiation of freight, storage and land transport with the main companies in the field, streamlining transit times and maximizing profits
  • Prepare financial and management reports for periodic monitoring ('Management Review, Cash Flow,...);
  • National company providing import and export services with 45 employees and approximately 5 million sales

Education

MBA - Logistics Engineering Systems

Universidade Federal Do Parana
Curitiba, PR, Brazil

Bachelor of Science - Business Management

FAAP - Fundacao Armando Alvares Penteado
Sao Paulo, Brazil

Bachelor of Science - Business Management

Jacksonville State University
Jacksonville, AL

Skills

  • Operational planning
  • Operations management
  • Quality assurance
  • Manufacturing
  • Sales management
  • Budget management
  • Human capital management
  • P&L management
  • Team leadership
  • Clear communication
  • Decision-making

Accomplishments

  • Executed the operational transformation in North America collaborating with the lead team boosting KPIs
  • Benchmarked best practices with sales which were implemented regionally (S&OP, Together 4 Growth)
  • Change Management Implementation with leadership teams
  • Sales plans development and implementation in LATAM

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Country Manager, East

World Courier Inc
01.2022 - Current

Sub Regional Director

World Courier
10.2019 - 12.2022

Country Manager Brazil and Uruguay

World Courier
01.2015 - 09.2019

Operations Director

DHL Supply Chain
01.2011 - 12.2014

General Operations Manager

DHL Supply Chain
01.2009 - 12.2011

Sr. Project Development Manager

DHL Supply Chain
01.2008 - 12.2009

Operations Manager

DHL Exel Supply Chain
01.2005 - 12.2007

Operations Supervisor

Exel do Brasil Ltda
01.2002 - 12.2004

Purchasing Supervisor

Brose do Brasil
01.2001 - 12.2002

Logistics Coordinator

Brose do Brasil
01.1999 - 12.2001

Plant Manager

Coughlin do Brasil
01.1997 - 12.1999

International Area Supervisor

Master Freight Transportes Int.
01.1996 - 12.1997

Export Assistant

Master Freight Transportes Int.
01.1995 - 12.1997

MBA - Logistics Engineering Systems

Universidade Federal Do Parana

Bachelor of Science - Business Management

FAAP - Fundacao Armando Alvares Penteado

Bachelor of Science - Business Management

Jacksonville State University

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Ricardo Ortiz Di Sério