Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ricardo Pacheco

Lubbock,TX

Summary

Forward-thinking team leader skilled at operation's, efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Recruit Sustainment Program / RSP Readiness NCO

US Army
08.2011 - Current
  • Established effective communication channels, ensuring transparency in decision-making processes.
  • Liaison to Active Component training facilities in order to manage ARNG IADT Soldiers
  • Initiate and tracks all soldier state recalls, coordinates “Return from Active Duty” (REFRAD). Assists in obtaining documents (medical records, DD214, DD220, OCIE, etc.) from training installations and submits medical records to TMD Medical Command (MEDCOM)
  • Manages discharges from training posts, notifies RSP site personnel. Reports all BCT administrative requirement discrepancies/LNO tickets to RRB leadership
  • Ability to perform well under stress
  • Coordinated training schedules to arrange proper training for soldiers leaving for basic training.
  • Ability to work as a team member
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Determined and recommended methods to address improvement opportunities.
  • Established effective communication channels, ensuring transparency in decision-making processes.

Operations Manager

ReMax Military City The Levi Rodgers Group
01.2017 - 09.2020
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Kept business operations smooth and efficient by closely monitoring operations and revamping workflows.

Route Sales Representative

Schwans Food Company
07.2016 - 03.2017
  • Focused on working fulfilling customer commitments
  • Assisted Area Manager with depot leadership
  • Operated as a Depot Training Specialist
  • Trained new hires and assisted in route covering
  • Displayed products properly at customer sites and according to company specifications and policies.

Front Desk Guest Service Agent

Eilan Hotel Resort and Spa
01.2015 - 08.2016
  • Operated as a Manager on Duty
  • Assisted with problem resolution, and supervised staff during shift
  • Assisted in improving Guest Services Scores from 63 percent to 74 percent
  • Assisted in improving Trip adviser ranking from 63 to 36
  • Trained new hires for both Front Desk and At Your Service (PBX)
  • Coordinated Marriott and Marriott Reward training.

Front Desk Agent, Guest Service Aide, Night Audit, Front Desk Supervisor

Courtyard Marriott at Westover Hills
05.2010 - 01.2015
  • Develop and maintain interpersonal relationships with peers and customers
  • Provided personalized quality experiences to meet expectations
  • Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.

Supervisor PIC Level 2

Subway Restaurant
04.2009 - 05.2010
  • Trained and developed new hires in their roles
  • Managed schedules and performances for staff consisting of 12 people.

Assistant Front Desk Manager

El Paso Marriott
05.2005 - 03.2009
  • Role: Room service, Bellman, Catering, Concierge, Organize, confirm, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Coordinated pickup and delivery for guest staying at the hotel Supervised and managed night crew on many occasions, and in multiple situations
  • Was responsible for training and advising new associates to maximize their performance level
  • Open communication with peers and guest to meet their expectations
  • Accommodated situations professionally when guest were having difficulties
  • Assisted manager with guest check-in and check-out and provided customer service
  • Monitored front desk staffing hours and scheduled weekly employee shifts.

Operations Trainer

Black Rifle Coffee Company
10.2020 - 11.2023
  • Served as a mentor and resource for employees seeking professional development opportunities within the organization.
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Championed change management efforts during periods of organizational transition, guiding employees through new processes while mitigating potential resistance or confusion.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
  • Facilitated workshops focused on problem-solving techniques, empowering employees with vital skills necessary for operational excellence.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Promoted safety-conscious work environments through delivery of safety-focused training modules designed to mitigate workplace hazards effectively.
  • Optimized existing training programs to better align with company goals and objectives.
  • Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.

Education

High School Diploma -

Bel Air High School
El Paso, TX
05.2006

Some College (No Degree) -

Northwest Vista College
San Antonio, TX

Skills

  • Google Suite
  • MS word, Excels, and Power point Experience with Opera, Fosse, and POS systems
  • Interpersonal
  • Creative problem solving
  • Customer service
  • Leadership
  • Lesson Planning
  • Administrative support
  • Training and development
  • Sale expertise
  • Decision-making abilities
  • Empathy and patience

Languages

Spanish
Native or Bilingual

Timeline

Operations Trainer

Black Rifle Coffee Company
10.2020 - 11.2023

Operations Manager

ReMax Military City The Levi Rodgers Group
01.2017 - 09.2020

Route Sales Representative

Schwans Food Company
07.2016 - 03.2017

Front Desk Guest Service Agent

Eilan Hotel Resort and Spa
01.2015 - 08.2016

Recruit Sustainment Program / RSP Readiness NCO

US Army
08.2011 - Current

Front Desk Agent, Guest Service Aide, Night Audit, Front Desk Supervisor

Courtyard Marriott at Westover Hills
05.2010 - 01.2015

Supervisor PIC Level 2

Subway Restaurant
04.2009 - 05.2010

Assistant Front Desk Manager

El Paso Marriott
05.2005 - 03.2009

High School Diploma -

Bel Air High School

Some College (No Degree) -

Northwest Vista College
Ricardo Pacheco