Ricardo Pacheco
Roselle Park
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership. Fluent in English, Portuguese, and Spanish.
Overview
27
27
years of professional experience
Work History
Head of Facility
Maersk
01.2019 - Current
- Managed operations in a 180K square foot cross-dock facility focusing on store delivery; Manage operations in a 94 door multi-client transload facility focusing on continuous improvement, safety and customer satisfaction.
- Responsible for leading, guiding, educating and directing the onsite team and union workers with a heavy focus on customer relations. Part of my responsibilities is to manage and improve the services provided to the customers while developing and implementing valuable performance measurements, driving safety initiatives and employee engagement.
- Key Contributions:
- Improved and maintaining service levels to meet the customer/s KPIs.
- Successfully collaborate with the customers to help improve customer relations and service enhancement.
- Implemented a garbage compactor plan that yielded a yearly savings of approx. $42K.
- Improved management team and customer LP team communications.
- Improved the site SC assessment to a passing score.
- Modified the Inbound layout to increase productivity.
- Steadily increased and maintaining CPH for all customers.
- Manage a $38Mil P&L
Director of Operations
M S International, Inc.
01.2016 - 01.2018
- Handled all functions across warehouse and logistics, identify inefficiencies, and formulate proposals for operational solutions.
- Oversee 52 hourly workers and 3 supervisors. Interpret KPIs to evaluate performance objectives. Achieve superior customer relations goals through process advancement plans. Enforce safety standards and implement modifications to minimize incidents. Analyzed rigorous road testing and performance data to uphold highest driving standards. Instituted best practices for customer relations and oversee P&L.
- Key Contributions:
- Reduced average per employee hours by approx. 18% year over year.
- Improved injury frequency year over year.
- Cut the average container in-yard time by 50%.
- Improved the average delivery time to one day on 99% of orders.
- Steered the ELD (Electronic Log Devise) implementation and training in the Northeast branches.
- Developed a delivery-efficient routing design.
- Instituted interdepartmental team building events to enhance employee retention, increase cross-functional communication, and promote team spirit.
- Designed and implemented new promotional advertisement for company vans.
Assistant Operations Manager
XPO Logistics
01.2015 - 01.2016
- Steered a 45-truck fleet with 90 drivers, 2 warehouse supervisors, and 3 dispatchers.
- Assessed performance, productivity, and cost control. Enforced health and safety compliance. Oversaw day-to-day operation, which included garbage services, janitorial services, and office/warehouse supply inventory.
- Key Contributions:
- Streamlined operational procedures by modernizing departmental policies, goals, procedures and objectives.
- Increased the number of routes per day by increasing customer satisfaction.
- Maintained a 98% customer satisfaction score.
Transportation Supervisor
US Foods
01.2014 - 01.2015
- Managed up to 25 direct report drivers, 175 indirect drivers, and 160 straight trucks and tractor/trailers.
- Administered interviews and driving tests, trained employees, and oversaw payroll. Conducted ride-along evaluations to boost driver safety protocol, customer relations, and product handling.
- Key Contributions:
- Supported drastic reduction of incident reports, idle time, and hours of service violations.
- Reduced driver turnover and improved driver performance with effective DriveCam coaching and clear communication practices.
Transportation Supervisor
United Parcel Service
01.1999 - 01.2014
- Leading the day-to-day operations in the transportation office.
- My team would monitor and report to me the daily operation statistics. I managed and oversaw the daily and weekly reports distribution. I designed and helped implement a web based operations recap report that eliminated various other time-consuming reports and recaps. I was responsible for generating the monthly P&L reports and analysis for the Northeast Region transportation office gathering all the explanations from our reporting operations.
- Key Contributions:
- Saved a yearly average of $80K by modernizing daily operations reports.
- Cut overtime expenses by restructuring office team duties.
Education
Bachelor’s in Business Administration -
American Intercontinental University
Hoffman Estates, ILProfessional Diploma - Microcomputer Business Systems
Computer Learning Center
Paramus, NJClass A Commercial Driver’s License - undefined
Skills
- Operations Management
- Workplace Safety & OSHA
- Cost Containment & Reduction
- Continuous improvement
- Turnover & Incident Reduction
- Problem-solving and analytical skills
- TMS and WMS knowledge
- Customer Relationship Management
- Budgeting and financial management
- Leadership training and workforce planning
- Asset management
- Strategic planning and execution
Timeline
Head of Facility
Maersk
01.2019 - Current
Director of Operations
M S International, Inc.
01.2016 - 01.2018
Assistant Operations Manager
XPO Logistics
01.2015 - 01.2016
Transportation Supervisor
US Foods
01.2014 - 01.2015
Transportation Supervisor
United Parcel Service
01.1999 - 01.2014
Professional Diploma - Microcomputer Business Systems
Computer Learning Center
Class A Commercial Driver’s License - undefined
Bachelor’s in Business Administration -
American Intercontinental University
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