Ricardo Pena
Riverside,CA
Summary
Professional Customer Service Assistant known for having terrific work ethic and dynamic communication skills. Well-Versed in Microsoft Word and Excel
Worked in construction for a year and learned how to drywall and do metal stud framing I also know a little bit of taping. Learned fast.
Overview
9
9
years of professional experience
Work History
Contractor
Pacific Shores Construction
08.2023 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
Customer Service Representative
Southerland
06.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Everise
09.2018 - 07.2021
- Communicate with customers via phone, chat, and email
- Completed more than 200 calls per day by following scripts And maintaining good call control
- Complete a new patient registration via phone
- Obtain customer information and entered orders into computers
- Directed individuals on usage and benefits of self-service tools
- Routed inquiries or escalated calls outside area of expertise to appropriate department
- Answered inbound calls to greet and assist customers with various needs and questions
Customer Service Sales Agent
Porch
07.2015 - 10.2018
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Recommended products and services to members and educated customers about relevant offerings
- Answered incoming calls and assisted customers with questions
- Answered inbound calls to greet and assist customers with various needs and questions
- Provided expert service by communicating information to customers and following up on promises
- Communicated with clients over various platforms such as phone, email, web portal and chat
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
Education
High School Diploma - General
San Clemente High School
San Clemente, CA06.2015
Skills
- Multitasking
- Microsoft office
- Microsoft word
- Patience
- Data Management
- Sales
- Set appointment
- Task prioritization
- Customer service
- Microsoft excel
- Goal oriented
- Attentiveness
- Organize files
- Patients
- CRM debt pay pro/ on-site
- Drywall
- Metal stud framing
Languages
Spanish
Professional Working
Timeline
Contractor
Pacific Shores Construction
08.2023 - Current
Customer Service Representative
Southerland
06.2021 - 09.2023
Customer Service Representative
Everise
09.2018 - 07.2021
Customer Service Sales Agent
Porch
07.2015 - 10.2018
High School Diploma - General
San Clemente High School
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