Hi, I’m
Ricardo Percy
Newark,NJ
Summary
Experienced professional with a proven track record in effective team leadership and operations oversight. Demonstrates consistent achievement of goals through collaboration and adaptability to changing demands. Strong skills in conflict resolution, process improvement, and fostering a positive work environment.
Overview
11
years of professional experience
Work History
T-mobile
Assistant Manager
10.2018 - 03.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Over $25,000 revenue made each month for the company.
Boost Mobile
Sales Associate
09.2016 - 10.2018
Job overview
- Main responsibility was to Utilize consultative selling skills to solve customer problems and/or meet their needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Park & Orchard Restaurant
Waiter/ Server
02.2013 - 06.2015
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Displayed enthusiasm and promoted excellent service to customers.
Education
Felician CollegeLodi, NJ
Some college from criminal justice
05-2026
Skills
- Verbal communication
- Personal communication
- Bilingual
- Self motivated
- Initiative
- Team motivation
- High level of energy
- Decision making
- Critical thinking
- Organizing
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
T-mobile
10.2018 - 03.2024
Sales Associate
Boost Mobile
09.2016 - 10.2018
Waiter/ Server
Park & Orchard Restaurant
02.2013 - 06.2015
Felician College
Some college from criminal justice
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