Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RICARDO PEREZ

Miami,FL

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

13
years of professional experience

Work History

Miami Parking Authority

Operations Manager, Customer Experience
11.2023 - Current

Job overview

    • Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
    • Streamlined operations processes for increased efficiency and enhanced customer experiences.
    • Established effective communication channels, fostering strong relationships between team members and departments.
    • Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
    • Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
    • Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
    • Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
    • Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
    • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
    • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
    • Supervised daily operations to maximize revenue, customer satisfaction, and employee productivity.
    • Assisted in recruiting, hiring and training of team members.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sixt Rent A Car

Branch Manager
09.2023 - 11.2023

Job overview

  • Increased branch profitability by implementing coaching's and help develop sales strategies for different products and services.
  • Enhanced staff competency with regular coaching sessions, boosting productivity levels across the branch operations.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations.

Southeastern Traffic Supply

Area Manager
11.2021 - 06.2023

Job overview

  • Responsible for daily operation and customer service support for clients.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Dedicated to expanding client bases by building lasting relationships.
  • Manage over 75 traffic control apprentices that covered Miami Dade county
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

TWO MEN AND A TRUCK

Operations Manager
06.2019 - 11.2021

Job overview


  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Drafted invoices for completed work.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Hertz Corporation

Location Manager
12.2017 - 02.2019

Job overview

  • Manage staff on a daily basis and make sure there is adequate coverage based on the business needs and customer demand
  • Control labor costs, training and proper implementation of company policies
  • Motivate and lead staff to meet and overpass expectations of customer service and productivity by creating a unionized workforce and reinforcing team-work
  • Responsible of increasing net sales and revenue, solve problems regarding customer care, and training new personnel.
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Developed and maintained knowledgeable and productive team of employees.

Hertz Corporation

Assistant Branch Manager
08.2016 - 12.2017

Job overview

  • Managed overall administration and sales in the Kendall branch, which resulted in more than $81k.
  • Insurance Replacement and retail sales, thus making the branch 2nd best in the entire South Florida area
  • In charge of market penetration, development options and co-worker training.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supervised team of 6 branch employees and made recommendations regarding performance evaluations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed sales strategy to meet established sales objectives.
  • Maximized efficiency through effective resource allocation and employee management.

LYR Fashion Company

Marketing Manager
10.2012 - 12.2015

Job overview

  • Oversaw the company's performance and analyzed potential strategies to increase brand awareness,customer loyalty, and sales growth
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Trained associates with sales techniques and developed strategies on how to approachcustomers through email, phone call, and social media.

Diamonds International

Corporate Sales Associate
06.2012 - 10.2012

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.


Alcance, , HN

Brand Manager
06.2011 - 06.2012

Job overview

  • Created and controlled promotions, supervised media pattern management, and point of purchaseinstallation
  • Created business alliances for the primary brand by networking with other companies and negotiating on behalf of my employer.
  • Boosted product sales with innovative promotional strategies and attractive packaging designs.
  • Enhanced brand recognition by developing and executing targeted marketing campaigns.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
  • Managed Marketing numbers and result analyses.

Education

Central American Technological University (UNITEC)
Tegucigalpa Honduras

Bachelor of Science from Marketing And International Business
06.2008

Skills

  • Solid leadership skills
  • Customer Service
  • Training
  • Cash Handling
  • Inventory
  • Marketing
  • Microsoft Excel
  • Word
  • Retail sales
  • Time Management
  • Microsoft Word
  • Communications
  • Team Building
  • Microsoft Office
  • B2B Sales
  • Business Intelligence
  • Account Management
  • Logistics
  • Business development
  • Supervising experience
  • Employee evaluation
  • Shift management
  • Warehouse experience
  • Retail management
  • Mentoring
  • Budgeting
  • Social media management
  • Upselling
  • Document management
  • Personal assistant experience
  • Operations management
  • Forecasting
  • Conflict management
  • Project management
  • Sales management
  • Multilingual
  • Guest services
  • Fleet management
  • Recruiting
  • Relationship management
  • Pricing
  • Cost Management
  • Area Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Manager, Customer Experience

Miami Parking Authority
11.2023 - Current

Branch Manager

Sixt Rent A Car
09.2023 - 11.2023

Area Manager

Southeastern Traffic Supply
11.2021 - 06.2023

Operations Manager

TWO MEN AND A TRUCK
06.2019 - 11.2021

Location Manager

Hertz Corporation
12.2017 - 02.2019

Assistant Branch Manager

Hertz Corporation
08.2016 - 12.2017

Marketing Manager

LYR Fashion Company
10.2012 - 12.2015

Corporate Sales Associate

Diamonds International
06.2012 - 10.2012

Brand Manager

Alcance, , HN
06.2011 - 06.2012

Central American Technological University (UNITEC)

Bachelor of Science from Marketing And International Business

Play Soccer

Love to play Soccer it helps me relax and enjoy time outdoors

Play Soccer

Love to play Soccer it helps me relax and enjoy time outdoors

RICARDO PEREZ