Ricardo Perez Jr
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm Mutual Automobile Insurance Company
01.2020 - Current
- Highly motivated and detail-oriented Auto Claims Specialist with 3 years of experience handling bodily injury claims
- Proficient in evaluating and negotiating settlements, working with medical providers, and managing complex cases
- Strong communication and problem-solving skills, with a commitment to delivering excellent customer service.
Lead I & II
Warrantech
10.2018 - 01.2020
- Supported agents with day to day customer service operations, training and coaching
- lead I with the escalation care team resolving issues ranging from claims adjustments to service network support and all around resolutions oriented.
Construction Laborer
Independent Contrator
08.2017 - 05.2018
- Worked in interior and exterior home remodeling, painting, flooring, bath and kitchen remodeling.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Tech Support Agent
Time Warner Cable/Charter
01.2015 - 07.2017
- Tech support for Spectrum, providing assistance with technical issues with internet, cable tv, and phone issues, and all the equipment provided by the company i.e modems, cable boxes, etc, also provided support to new employees during their training period and other admin duties.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Team Lead
Alorica
07.2012 - 12.2014
- Assisted management with day to day operations, helped with admin duties, quality control, coached and trained agents for the AT&T discount verification and customer service department.
Interpreter representative
Language Line Services
05.2011 - 06.2012
- Provided Spanish language translation and customer service skills to clients in multiple business sectors, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
GED -
El Paso Community College
Skills
- Insurance Claims Management
- Outlook
- Time Management
- Negotiation
- Senior Leadership Support
- Staff Training
- Technical Support
- Settlement Management
Certification
Texas, Florida, North Carolina, & South Carolina claims adjuster licensed.
Additional Information
- Certifications and Licenses , Texas All Lines claims adjuster license August 2019 to November 2023
Languages
Spanish
Full Professional
Timeline
Claims Specialist
State Farm Mutual Automobile Insurance Company
01.2020 - Current
Lead I & II
Warrantech
10.2018 - 01.2020
Construction Laborer
Independent Contrator
08.2017 - 05.2018
Tech Support Agent
Time Warner Cable/Charter
01.2015 - 07.2017
Team Lead
Alorica
07.2012 - 12.2014
Interpreter representative
Language Line Services
05.2011 - 06.2012
GED -
El Paso Community College
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