Ricardo Pluviose
Chattanooga,TN
Summary
Software-focused IT professional with 5+ years of experience working across production systems, automation platforms, and data-driven applications. Proficient in Java, Python, C++, and SQL, with practical experience in system diagnostics, application development, and process optimization. Known for improving operational efficiency, enhancing system reliability, and collaborating effectively with cross-functional teams in fast-paced, agile environments.
Overview
8
8
years of professional experience
Work History
Technical Production Associate
Volkswagen
Chattanooga, TN
06.2022 - 05.2025
- Collaborated with 8-member engineering team to troubleshoot 50+ system alerts monthly, improving equipment uptime from 92% to 97%
- Adapted to agile methodologies in fast-paced environment, contributing to 15% improvement in production cycle times
- Participated in training sessions to enhance skills and knowledge.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
Process Technician
Sanofi
Chattanooga, TN
06.2020 - 05.2022
- Operated and monitored high-end pharmaceutical manufacturing equipment units integrated with PLC systems for automated production lines
- Performed system diagnostics and routine maintenance on computerized controls, achieving 99.2% system reliability rate
- Collaborated with engineering and IT teams to resolve equipment communication failures monthly, reducing downtime by 40%
- Utilized SCADA and MES platforms to track production of 500+ batches monthly, ensuring 100% FDA compliance validation
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Assisted in the development of training materials and resources to enhance the onboarding experience for new process technicians.
Quality Assistant
Amazon
Chattanooga, TN
07.2017 - 12.2019
- Analyzed real-time and historical data sets from 1,000+ daily transactions to identify trends and optimize workflows, improving efficiency by 18%
- Served as technical liaison between 5-member operations team and IT support, reducing average issue resolution time by 35%
- Managed ERP systems for inventory and fulfillment operations, processing 10,000+ SKUs weekly
- Assisted in maintaining ISO certification through regular audits, reviews, and improvements to internal procedures related to quality assurance practices.
- Analyzed data trends to proactively identify potential quality concerns before they escalated into larger issues.
- Developed customized training materials for new Quality Assistants, improving onboarding efficiency and overall team performance.
Education
Associate of Applied Science - Computer Science
Chattanooga State Community College
Chattanooga, TN12.2022
Bachelor of Science - Business Management
University of Notre Dame
Haiti07.2016
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Python, Java, C
- MS Project
- Project Management
- Interpersonal, Collaboration, Communication
Timeline
Technical Production Associate
Volkswagen
06.2022 - 05.2025
Process Technician
Sanofi
06.2020 - 05.2022
Quality Assistant
Amazon
07.2017 - 12.2019
Associate of Applied Science - Computer Science
Chattanooga State Community College
Bachelor of Science - Business Management
University of Notre Dame