Ricardo Puertas
Barcelona
Summary
Results-driven professional with extensive experience in team management, content analyst, and financial services. Skilled in leading teams to meet performance goals, ensuring compliance with platform guidelines, and providing exceptional customer service. Proven track record in managing credit operations, reviewing loan applications, and offering tailored financial solutions. Adept at problem-solving, process improvement, and building strong relationships with clients and stakeholders. Known for attention to detail, analytical thinking, and the ability to balance efficiency with accuracy in dynamic environments.
Overview
9
9
years of professional experience
Work History
Team Manager
TELUS International Europe
2024.01 - Current
- Led and managed team of 10 members, ensuring accurate execution of tasks and deliverables while maintaining high standards of quality and performance.
- Define performance objectives, implement streamlined processes, and analyze data for informed decision-making.
- Continuously plan, organize, and assess operations to identify and drive process improvements.
- Led employee relations through effective communication, coaching, training, and development.
Content Analyst
TELUS International Europe
2019.01 - 2024.01
- Reviewed and assessed user-generated content to ensure adherence to platform policies and community standards.
- Documented and reported trends in content violations, contributing to policy updates and process enhancements.
- Enforced platform regulations by identifying and removing content that violated terms of service and content guidelines.
- Collaborated with cross-functional teams to escalate and resolve complex or ambiguous content moderation cases.
- Delivered timely responses to flagged content, maintaining balance between operational efficiency and content accuracy.
Commercial Agent
Primaprix S.L.U
2018.01 - 2019.01
- Managed product database administration, ensuring accuracy and up-to-date information across all entries.
- Oversaw nationwide purchasing operations, coordinating product procurement for stores across the country.
- Maintained effective communication with EU suppliers, handling inventory control and management of promotional campaigns.
Senior Loan Officer
Latino Community Credit Union (LLCCU)
2016.01 - 2018.01
- Managed the credit department, overseeing administrative tasks, account reviews, and onboarding of high-value clients to ensure growth and retention.
- Evaluated and approved credit products, including credit cards, car loans, and personal loans, ensuring compliance with lending policies.
- Assisted members by identifying their financial needs and recommending the best loan products and solutions tailored to their circumstances.
- Conducted thorough assessments of credit applications, ensuring risk management practices were adhered to while maintaining member satisfaction.
Education
Certified International Investment Analyst -
Latino Community Credit Union
North Carolina, USA01.2018
Bachelor of Science - Architecture
José Antonio Páez University
Valencia, Venezuela01.2015
Skills
- Performance monitoring
- Regulatory Compliance
- Trend tracking
- Quality Control
- Performance Improvement
- Database Maintenance
- Terms negotiation
- Key Performance Indicators
Timeline
Team Manager
TELUS International Europe
2024.01 - Current
Content Analyst
TELUS International Europe
2019.01 - 2024.01
Commercial Agent
Primaprix S.L.U
2018.01 - 2019.01
Senior Loan Officer
Latino Community Credit Union (LLCCU)
2016.01 - 2018.01
Certified International Investment Analyst -
Latino Community Credit Union
Bachelor of Science - Architecture
José Antonio Páez University
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