Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ricardo Quito

Davenport,FL

Summary

Dynamic professional with a proven track record in hospitality and customer service excellence, notably at Westgate Resorts. Skilled in guest services and interpersonal communication, adept at enhancing customer satisfaction and driving sales. Demonstrates flexibility and a team player mentality, achieving significant results in fast-paced environments. Resourceful professional in hospitality support roles known for high productivity and efficient task completion. Skilled in luggage handling, guest services, and safety protocols which ensure smooth operations and positive guest experiences. Excel in communication, problem-solving, and time management, leveraging these soft skills to meet and exceed guest expectations while maintaining operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bell Staff Member

Westgate Resorts
Kissimmee, FL
01.2023 - Current
  • Greeted guests and provided assistance with luggage.
  • Adhered to safety regulations while transporting luggage between vehicles and hotel premises.
  • Responded to guest concerns and requests and quickly handled issues.
  • Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
  • Responded promptly to requests from guests for additional items or services during their stay.
  • Ensured guest satisfaction by providing excellent customer service.
  • Provided guests with information about local attractions, restaurants, and transportation options.
  • Followed up on customer feedback surveys in order to improve service quality.

Concierge Agent

Westgate Resorts
Kissimmee, FL
11.2022 - 01.2023
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Managed multiple tasks simultaneously while ensuring quality service delivery.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Resolved customer complaints in a professional manner while upholding company policies.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.

Salesperson

Kukuli
Lima, Lima
06.2021 - 08.2022
  • Identified customer needs by asking questions and advising on best solutions.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Resolved customer complaints promptly and efficiently.
  • Operated register, handled cash and processed credit card transactions.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

IEP Hogar Del Nino Jesus
Peru
12-2018

Skills

  • Flexibility
  • Guest service excellence
  • Results-driven
  • Hospitality
  • VIP services
  • Passenger transportation
  • Strong interpersonal skills
  • Team player mentality

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Florida Driver's License

Timeline

Bell Staff Member

Westgate Resorts
01.2023 - Current

Concierge Agent

Westgate Resorts
11.2022 - 01.2023

Salesperson

Kukuli
06.2021 - 08.2022

High School Diploma -

IEP Hogar Del Nino Jesus

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Ricardo Quito