Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Ramos

Newark

Summary

Proven track record of enhancing customer satisfaction and streamlining service delivery at Wegmans, showcasing strong communication and GPS navigation skills. Expert in managing multiple priorities with a focus on achieving results and maintaining professionalism. Cultivated lasting client relationships and improved service efficiency through effective teamwork and meticulous record-keeping.

Overview

14
14
years of professional experience

Work History

Sub Shop

Wegmans
05.2021 - 04.2024
  • Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
  • Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
  • Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
  • Collaborated with dispatchers to coordinate efficient pickup and delivery schedules.
  • Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.

Server

Distillery
06.2014 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Carrabbas
06.2010 - 06.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Bachelor of Science - Sociology

St. Bonaventure University
Saint Bonaventure, NY
05.2010

Skills

  • Strong Communication Skills
  • Effective communication skills
  • Safe driving skills
  • Loading and unloading
  • Customer Satisfaction
  • GPS Navigation Familiarity

Timeline

Sub Shop

Wegmans
05.2021 - 04.2024

Server

Distillery
06.2014 - 03.2020

Server

Carrabbas
06.2010 - 06.2014

Bachelor of Science - Sociology

St. Bonaventure University

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Ricardo Ramos