Overview
Work History
Education
Additional Information
References
Timeline
Generic

Ricardo E Rangel

Overview

12
12
years of professional experience

Work History

Operations Manager

C.A.R.E. Inc.
San Jose, CA
03.2023 - Current
  • Directed day-to-day operations by answering phone calls, emails, and met with customers on a daily basis to enroll them in our rehabilitation programs.
  • Managed scheduling, intakes, interviews and enrollment numbers along with inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Provided security measures for all employees and the facility through Standard Operating Procedures for safety and protection.
  • Addressed customer concerns with suitable solutions while providing the best customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Built strong operational teams to meet process and production demands.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.

Account Manager

Fitted Transport Inc.
Whittier, CA
01.2021 - 03.2023
  • Helped Grow Start Up Logistics Company that specialized in Freight movement.
  • Handled all Customer Service Operations on a day to day basis, i.e. Emails, Phone, In Person Meetings, Zoom meetings.
  • Met with Clients, Prospective Clients, and partners to help grow the business, establish connections, and build stronger networks.
  • Managed multiple accounts/customers to ensure their deliveries were on time, that communication was clear, and that our customers were highly satisfied.
  • Managed logistical operations to ensure that our drivers were given the best possible routes. GIven the heavy traffic lanes of Los Angeles, this task required a lot of focus as changes needed to be made on a minute by minute basis.
  • Worked with warehouses to ensure deliveries were made according to their hours of operation, capacity, and work load.
  • Worked with Terminal Operations to move freight containers. This was the biggest challenge as terminals are operating at their highest capacity due to labor & supply shortages. Establishing good connections with the terminals was the main priority so that we could operate in good standing.

Remote Position

Insight Global
Los Angeles, CA
10.2021 - 07.2022
  • Working as a contractor for Insight Global to assist Amazon's logistics pilot
  • Amazon's logistics pilot expands throughout the United States, therefore assisting drivers, warehouses, carriers with any logistics problems that may arise
  • Using Amazon's various software applications to make sure all customer needs are met. We implement more than 12+ software devices to assist all the entities in Amazon's web.
  • Utilizing phone, web, email, meetings, etc to maximize our communication to ensure that we get the job done.
  • An extensive program that is not easy to handle but once understood is a great to maximize logistical needs.

Account Manager at the Woods Apartments

Regional Protection Agency
San Jose, CA
06.2020 - 11.2020
  • Managed the entire team at the Woods Properties. Coached and guided all Site Supervisors at the Woods to ensure that all officers were up to standard. Provided training to all Supervisors on site. Oversaw all equipment needs and provided feedback to the upper management. Moreover oversaw the entire operation at the Woods.
  • Provided excellent customer service to the client, apartment tenants, and vendors at the Woods. By demonstrating a very close attention to customers in face-to-face encounters, email, text and through phone conversations.
  • Performed officer evaluations, audits, and security inspections to benefit the security team as a whole. In addition to creating daily reports that were sent to management to improve day to day operations.
  • Escalated identified risk issues, challenges, and trends to senior management and delivered risk-related documents for audit and regulatory assessment.
  • Oversaw an apartment complex that houses over 3200 units. The tenants at The Woods is an ever growing community that always kept you on your toes. The amount of work that is required to keep The Woods safe is a round the clock job that requires all security professionals to be tip top security professionals.

Site Supervisor at the Woods Apartments

Regional Protection Agency
San Jose, CA
01.2020 - 06.2020
  • Provided excellent customer service to the client, apartment tenants, and vendors at the Woods. By demonstrating a very close attention to customers in face-to-face encounters, email, text and through phone conversations.
  • Performed officer evaluations, audits, and security inspections to benefit the security team as a whole. In addition to creating daily reports that were sent to management to improve day to day operations.
  • Escalated identified risk issues, challenges, and trends to senior management and delivered risk-related documents for audit and regulatory assessment.
  • Oversaw an apartment complex that houses over 3200 units. The tenants at The Woods is an ever growing community that always kept you on your toes. The amount of work that is required to keep The Woods safe is a round the clock job that requires all security professionals to be tip top security professionals.

Site Supervisor at Verizon Media (Oath/Yahoo)

Allied Universal Security Services
Sunnyvale, CA
09.2019 - 06.2020
  • My responsibilities as a Site Supervisor are to secure the Verizon Media site by keeping employees safe from any threat. We secure our site by monitoring our buildings with officers on foot, state of the art cameras that record 24/7, and monitoring an access system that only allows employees with proper credentials to be on site
  • Moreover, I also help create reports for any incidents on site and nationally. Incidents that my be from an intruder, to an accident on site, to a theft; all of the reports are well written, easy to understand, and straight to the point
  • My title says Site Supervisor, but my job also requires me to monitor our employees well being here in Sunnyvale and nationally. We check on our employees safety worldwide by monitoring the weather, domestic threats, and any changes in the world that may lead to possible danger for our employees
  • While communicating with people on a daily basis, I must have great oral and writing skills. From talking to a high ranking executive, to delegating a task to a security officer, to talking to a disgruntled employee, the situations vary but I am well equipped to deal with any situation
  • My job as site supervisor is to monitor the health and well being of all employees, client or contractor. To make this a safe environment for all employees. So that all employees can feel safe with any concerning issue and can reach our dispatch known as Mission Control with confidence

Site Supervisor at Verizon Media (Oath/Yahoo)

Securitas Security Services USA Inc.
Sunnyvale, CA
06.2018 - 09.2019
  • My responsibilities as a Site Supervisor are to secure the Verizon Media site by keeping employees safe from any threat. We secure our site by monitoring our buildings with officers on foot, state of the art cameras that record 24/7, and monitoring an access system that only allows employees with proper credentials to be on site
  • As a Site Supervisor, my job also requires me to work on our officer's schedules, time-sheets, and payroll. I create a weekly schedule with 800-850 hours per week. I have experience working with the SAFES program to input hours for my employees
  • Moreover, I also help create reports for any incidents on site and nationally. Incidents that my be from an intruder, to an accident on site, to a theft; all of the reports are well written, easy to understand, and straight to the point
  • My title says Site Supervisor, but my job also requires me to monitor our employees well being here in Sunnyvale and nationally. We check on our employees safety worldwide by monitoring the weather, domestic threats, and any changes in the world that may lead to possible danger for our employees
  • While communicating with people on a daily basis, I must have great oral and writing skills. From talking to a high ranking executive, to delegating a task to a security officer, to talking to a disgruntled employee, the situations vary but I am well equipped to deal with any situation
  • My job as site supervisor is to monitor the health and well being of all employees, client or contractor. To make this a safe environment for all employees. So that all employees can feel safe with any concerning issue and can reach our dispatch known as Mission Control with confidence

Site Manager/Recess Coach

Recess 101
Los Gatos, CA
02.2017 - 06.2019
  • The Site Manager (Recess Coach) oversees recess, the safety of students, and creates an environment at the school where students can thrive academically and physically
  • Facilitate and implement students leadership development through the Recess Leader Program
  • The Site Manager oversees the safety of all students by managing student temperament. It is the Site Manager's responsibility to stop any school bullying and to provide remedy's for the school to stop it from occurring any further
  • The ability to teach physical activities, coordinate, and motivate students

Security Officer at LinkedIn

Securitas Security Services USA
Sunnyvale, CA
11.2017 - 06.2018
  • My job as a security officer at LinkedIn is to protect the safety of the employees, the buildings, and to protect the data at the designated site. 
  • We provide a safe and friendly environment for all employees, therefore we bring a positive and warm attitude when we are at work. 
  • We are vigilant at all times, this is very effective in keeping a campus safe. Our constant patrols around the premises help keep employees and data secure. 

Recreation Leader

City of San Jose
San Jose, CA
03.2017 - 04.2018
  • Conducted group and individual athletic, recreational, instructional, or entertainment activities.
  • Participated in preparing publicity such as calendars, newsletters, flyers, posters, brochures, etc. for recreation activities.
  • Kept records, prepared reports, and performed other routine duties utilizing a variety of office equipment.
  • Preserved order and discipline among participants at a park, playground, sports field, or recreation center.
  • Provided office or recreation center assistance as required.

After School Leader

YMCA
San Jose, CA
08.2013 - 06.2016
  • My job as an after school leader is to teach students more than just academics.
  • They are taught a holistic approach that includes academia, morals, and health.
  • The students are brought up in an encouraging environment that allows for them to grow and aspire to greater things.
  • Students that are enrolled in this program are far more advanced and prepared for school, sports, and college than their regular peers.

Team Leader

InnerCity Struggle
Los Angeles, CA
10.2011 - 11.2012
  • Lead a successful campaign that approved Proposition 30 and defeated Proposition 32 in the East Los Angeles Area.
  • Guided and mentored 20 fellow community organizers in their approach to calling and canvassing local voters.
  • Worked to make sure every community organizer was properly trained and prepared with their script, paperwork, and route.
  • The secondary purpose of this campaign was to ensure that community members knew where their tax dollars were being distributed to. Community members were able to see clear guidelines for their tax dollars.

Education

History/Chicano(a) Studies

UCLA
2011

Additional Information

  • Fluent in both English and Spanish
  • CPR/First Aid Certified
  • NASA AMES/Carnegie Mellon Robo-Camp 2003 Scholarship.

References

References:

  • Milo Alvarez, UCLA Professor,

{626} 278-6979, alvarezm@ucla.edu

  • Armando Osorno, Marine Corps Sergeant, Mentor

{510} 909-7359, aosorno@ucla.edu

  • Jonathan Del Toro, Former Manager

{408} 667-6530

Timeline

Operations Manager

C.A.R.E. Inc.
03.2023 - Current

Remote Position

Insight Global
10.2021 - 07.2022

Account Manager

Fitted Transport Inc.
01.2021 - 03.2023

Account Manager at the Woods Apartments

Regional Protection Agency
06.2020 - 11.2020

Site Supervisor at the Woods Apartments

Regional Protection Agency
01.2020 - 06.2020

Site Supervisor at Verizon Media (Oath/Yahoo)

Allied Universal Security Services
09.2019 - 06.2020

Site Supervisor at Verizon Media (Oath/Yahoo)

Securitas Security Services USA Inc.
06.2018 - 09.2019

Security Officer at LinkedIn

Securitas Security Services USA
11.2017 - 06.2018

Recreation Leader

City of San Jose
03.2017 - 04.2018

Site Manager/Recess Coach

Recess 101
02.2017 - 06.2019

After School Leader

YMCA
08.2013 - 06.2016

Team Leader

InnerCity Struggle
10.2011 - 11.2012

History/Chicano(a) Studies

UCLA

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Ricardo E Rangel