Ricardo Rios
Snyder,Tx
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged problem-solving skills and a positive attitude to resolve complex issues at Miller Family Funeral Home. My expertise in customer service and organizational skills led to significant improvements in efficiency and client care, demonstrating a commitment to excellence and achievement. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Pre-Need Funeral Agent
Miller Family Funeral Home
11.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Resident Care Director
The Springs Memory Care Alzheimer/Dementia Care
01.2016 - 05.2023
- Set and updated staff schedules, delegated assignments and monitored performance.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Audited charts and medication to check compliance.
- Coordinated care with external agencies to best support resident needs.
- Supervised and coached team members on proper procedures and care standards.
- Updated systems to meet residents' needs safely and effectively.
- Provided ongoing training and support to staff members, enhancing their skills and knowledge in resident care best practices.
- Supervised daily operations of the residential facility, maintaining a high level of safety and compliance with regulations.
- Established a positive and supportive environment, promoting resident well-being and comfort.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Auto Painter
Santellano's Collision Repair
05.1999 - 01.2016
- Delivered consistent results under challenging conditions such as varying temperature or humidity levels affecting paint drying times.
- Achieved smooth transitions between repaired areas and existing paintwork using expert buffing and polishing techniques.
- Mastered various techniques like blending, masking, pinstriping that led to enhanced visual appeal of finished projects.
- Increased customer satisfaction by delivering timely and exceptional auto paint jobs.
- Implemented innovative solutions for complex repair jobs requiring specialized tools or customized approaches.
- Contributed to workplace safety by adhering to established guidelines while handling hazardous materials like paints, solvents, and thinners.
- Conducted thorough inspections of completed work, guaranteeing a flawless finish on each project.
- Assisted customers in selecting appropriate colors and finishes for their vehicles, resulting in increased satisfaction rates.
- Maintained a clean and organized work environment to prevent contamination during the painting process.
- Developed expertise in various types of automotive coatings, enabling higher quality work across diverse projects.
- Participated in ongoing training opportunities to stay current with industry developments and enhance overall skillset.
- Reduced rework rates by meticulously preparing surfaces for painting, including sanding and priming.
- Performed buffing and finishing duties at end of each paint job.
- Operated hand-held spray guns and automated spray paint.
Home Health Aide /Crew Scheduler
Friends Home Health
02.1998 - 05.1999
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Home Health Aide /Crew Scheduler
Guardian Home Health Care
01.1996 - 02.1998
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Home Health Aide
Love Home Health
01.1994 - 01.1996
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
GED -
Snyder High School
Snyder, TXSkills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Documenting information
- Flexible Schedule
- Public Speaking
- Financial Document Preparation
Certification
- Pre-Need License State of Texas
- Medication Aide State of Texas
- CNA State of Texas
Timeline
Pre-Need Funeral Agent
Miller Family Funeral Home
11.2023 - Current
Resident Care Director
The Springs Memory Care Alzheimer/Dementia Care
01.2016 - 05.2023
Auto Painter
Santellano's Collision Repair
05.1999 - 01.2016
Home Health Aide /Crew Scheduler
Friends Home Health
02.1998 - 05.1999
Home Health Aide /Crew Scheduler
Guardian Home Health Care
01.1996 - 02.1998
Home Health Aide
Love Home Health
01.1994 - 01.1996
GED -
Snyder High School
- Pre-Need License State of Texas
- Medication Aide State of Texas
- CNA State of Texas
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